Troubleshooting Page ¶
For troubleshooting information, visit the Samsung Galaxy Note Troubleshooting Page.
Background and Identification ¶
The Samsung Galaxy Note runs on an Android operating system. Its large 5.3-inch screen means it doubles as both a smartphone and a tablet. The phone is primarily produced in black, but white and pink versions are also available.
The Galaxy Note is unique because of its stylus (called the “S Pen” by Samsung) and unique size. The body is made of plastic and a metal rim. The front panel has a home, menu, back, and search button as well as a front-facing camera.
To check your model, remove the back panel of your phone and take out the battery. The white sticker with black lettering has the model number. Make sure that the phone is the original GT-SGH I717. You can identify your model at the Samsung Galaxy Note Wikipedia Page. If you have a different model, you can still use these guides but be aware that there may be differences between models.