Samsung Galaxy Tab 10.1 Troubleshooting

This Troubleshooting Guide should help you determine what methods you need to go about in order to fix some common problems you might be having with your Samsung Galaxy Tab 10.1. Remember to read through all the options before starting with the first one you see! Good luck!

I dropped my tablet and cracked the back plastic panel!

If you cracked your back plastic cover, you can buy a replacement and follow our guide here to replace it.

Tablet display won't turn on when I press the power button!

If the device does not turn on by holding down the power button, your device's battery could be dead or it could be malfunctioning. Try charging your device; if it does not hold a charge, you may need to replace the battery using the guide here.

Plug your charger into your device and if no charging icon appears on the screen, your charger may be broken or not working properly. To check if the charger is in fact the problem, try charging with a different 30-Pin charger. An OEM Samsung charger can be found here. If it still doesn't charge, look into replacing your battery here.

Check to make sure there isn't anything blocking the connection of your 30-Pin charging port on your device. Dirt or pocket lint could have found its way in there. You can try to blow it out or carefully use the end of a small paperclip (or similar long slender object) to get it out.

Your power button could be jammed or it may need replaced. Unfortunately, we don't have a guide for this yet, but Step 7 of our motherboard replacement guide shows you exactly where it is located on the device.

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

I turn the volume on full blast and there is still no sound!

Be sure the "Turn off all sounds" setting is not checked. The "Turn off all sounds" setting can be found under the subsection 'HEARING' within the Accessibility settings.

Check to make sure there is nothing blocking the speaker holes. This could be caused by a case or a build up of dirt. To remove blockage, swab a thin q-tip across the surface of the speakers and inside the speaker hole. If you want to remove the rear panel to check for further obstructions, follow our guide here.

You speakers could be blown out or you could have a bad connection. Step 10 of our motherboard replacement guide shows where the speakers and their connections are, but we don't have a guide for replacing the speakers themselves yet.

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

I can't take pictures in the dark!

Your LED flash light could be broken or the wire could be torn. You can follow our guide to replace it here.

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

I can't take selfies or video chat with my family!

Your front facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.

Nothing happens when I try to take a picture!

Your rear facing camera could be broken or the wire could be torn. You can follow our guide to replace it here.

Your software could be corrupted causing the device to not work properly. Try reinstalling the operating system according to the manufacturer's specifications to restore the software. If you can, try to back up your files to another device.

If the previous options have not fixed your device, your problem most likely lies in the motherboard and should be replaced. Our repair guide for that is here.