HP Pavilion 17-e117dx Troubleshooting

The laptop will not show any signs of being charged even when plugged into a power source.

A bad laptop charger is the most common cause for a laptop that will not charge. If you can find another laptop that is compatible with your HP Pavilion 17-e117dx charger, try charging the other laptop with your charger. If the second laptop won’t charge with the same charger, then the problem is the charger itself.

The cause can very possibly be the battery itself. If the battery has been damaged, it won’t be able to take charge.

Follow this guide to learn how to replace the battery of the HP Pavilion 17-e117dx

The problem may not be with the laptop at all. It may be that the electrical outlet you are using isn’t working. To test that the outlet is the problem, try plugging in another device; anything from a smartphone or an alarm clock. If this second device doesn’t charge or turn on, then the outlet is the problem.

Here’s an ordered list of measures you should take to try to combat this problem:

1. Try to plug your laptop into other outlets.
2. Take a look at your home’s breaker panel to see if power has been cut off from that part of your home.
3. Call an electrician.

The laptop takes longer than usual to open applications, browse the web, or download files, or the laptop receives pop-up windows.

Attackers can hide viruses or malware in files that are available to download from the Internet. Look in your Downloads folder (File Explorer > This PC > Downloads), and delete all the files you downloaded around the time you started to notice your laptop was running slowly or receiving pop-ups.

You can also downloading antivirus software that can scan all your files automatically and protect you from viruses. Antivirus software requires a paid subscription, which is a reasonable price for peace of mind.

An example of good antivirus software is McAfee Total Protection

Your HP Pavilion 17-e117dx may be at a point where the virus can’t be removed from its hard drive. You will need to replace your laptop’s hard drive. Before you replace the hard drive, back up all of your important files to an external drive (thumb drive/external hard drive) or to the cloud with OneDrive or Dropbox

Follow this hard drive replacement guide to learn how to replace the hard drive in the HP Pavilion 17-e117dx.

When there are multiple applications or windows open, the laptop freezes.

There may be a process/processes that use up a lot of your memory. Memory is measured in RAM. The HP Pavilion comes with 4GB of RAM and can be upgraded to 8GB. To check how much RAM is being used, open Task manager on you laptop.

Click on the Processes Tab.

Close the processes that are using an unnecessary amount of memory/RAM.

Upgrading your RAM is the same as adding memory to your laptop. This will make your laptop more capable of handling multiple tasks at once. To upgrade your ram, you will need to add another memory module to the HP Pavilion 17-e117dx.

This replacement guide for the memory module in the HP Pavilion 17-e117dx can point you in the right direction.

If your laptop continues to crash when multitasking, the problem lies in the memory module currently in your HP Pavilion 17-e117dx. It will need to be replaced.

Follow this guide to learn how to replace the memory module.

The laptop can not read any CD, DVD or Blu-ray discs.

If the Issue is software related, here’s how you can try to fix it:

Reboot the system. This may get rid of any files slowing your computer down, which may contribute to not having enough power to eject the Optical Drive.

If your optical drive won’t open, a possible cause is that the optical drive is damaged. You will need to replace the optical drive currently in you HP Pavilion 17-e117dx.

Follow this guide to learn how to replace the optical drive

The laptop’s cursor is not responding to your finger moving on the trackpad.

The operating system may not be processing your finger’s movements. This is not a serious problem. All you need to do is Restart the HP Pavilion 17-e117dx.

The Trackpad on the HP Pavilion 17-e117dx is only sensitive to a clean, dry, and uncovered finger.

• If your hands are dirty with grease or food, then wash and dry your hands.
• If your hands are wet, then dry your hands thoroughly.
• If you are wearing winter gloves, then remove them.

If the trackpad is dirty, it will not respond to the movement of your finger. Use a microfiber cloth to clean the trackpad.

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