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Repair information and troubleshooting for the Dell Latitude E7240. This is a 12.5 inch computer with a 4th generation Intel processor, introduced in 2014.

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New battery does not charge a second time

Hello

My new battery will not charge a second time on my Dell E7250.

I charge the battery a bit over four hours the after putting in the new battery.

I unplugged the laptop and ran the laptop on battery until the laptop suspended.

When the laptop suspended, I powered the laptop again to verify it was suspended due to battery power and not power-saving. Since the OS had reported 20% battery left, a few minutes before the suspend.

When I plugged in the power supply, the battery charge led only came on for about 2 seconds.

And this is the state now.

I have left the laptop connected to power over night, without any change.

I have also tried unplugging the power, and remove and re-insert the battery.

I the BIOS settings the battery is reported as excellent and 0%

The charge configuration is set to 'Standard'

I have tried 'ExpressCharge' and 'Adaptive' without any progress in battery charging.

Any suggestions on what I can do to get the battery charging?

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It works now.

I do not know how it got working.

I the original battery back in and went through the charge cycle.

Once the original battery claimed to be fully charged I tried powering up the laptop, and the laptop did not turn on.

I then put in the new batter and went through the charge cycle(I can't remember how many hours) after this charging the laptop powered up on the battery.

And it has been charged up a couple of times and it works.

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