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Repair information for the Fitbit Sense. A smartwatch with GPS tracker, health and fitness sensors.

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Broken screen Fitbit Sense

Hi I have broken the screen on my Fitbit Sense can this be replaced or do I have to get a whole new watch ?

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Hi, the display can be replaced. It ’s the first thing out when opening the watch. Although it is quite cumbersome to get it open.

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where can we buy a new display for the FitBit Sense?

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Where can I obtain the lens and instructions to replace it?

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So I’ve talked with fitbit about this numerous times and to be frank, they’re awful. They offer no solutions and instead repeatedly suggest you simply buy a new watch. Do yourself a favor and get an applewatch instead.

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It is remarkeble how weak the screen of the Fitbit Sense is - I just softly touches a tile in my bathroom and the screen was cracked! Indeed, DON'T buy this device, buy an Apple iWatch or Samsung Smart Watch! I chat and e-mailed to Fitbit Support several time, but they don't offer solutions, the only thing they say is buy a new one! So USD 299 down the drain in 8 months.

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If they can fix or replace an Apple Watch screen, why would a Fitbit Sense screen be that different? It’s pretty sad that there are no options for screen repair when the screen DOES crack easily and the “covers” they offer as “screen protectors” will get moisture on the inside and then you can’t see the screen anyways.

Terrible to not have service options for such a “pricey” item! Especially when the Apple Watch Series 7 or greater, (similarly priced) is FAR superior to the Fitbit Sense. I have a Sense, and chose to buy an Apple Watch instead of another $300 Sense…SO happy I’ve made the decision! The Apple Watch has FAR more features and if you have an iPhone it controls the phone & vice versa, very easy to synchronize and put on your wrist and use.

If Fitbit chooses not to offer repair options and instead actually TELLS customers to just go buy another watch, save yourself the time & money and buy an Apple Watch first…you won’t be looking for “screen repair” 6 months later…

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@jewelsy fit bit screens are replaceable and quite easily to be honest. No harder than a apple watch screen. Suppliers stock them so easily accessible.

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