cord does not fit
the part of the cable which should fit in the kindle is not fitting. it seems to be blocked. it is the correct cable
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Alright, so let’s check out the port area and clean it from any obstruction that may be blocking the cable from charging your kindle. Also, could you please upload an image of what the charging port looks like? 在已经存在的问题里加入图片
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@einekels Try a different micro USB cable just to be sure it is not the cable, because the cable could just be a little bit deformed.
由 [deleted] 完成的
@einekels carefully check the cable on either end as well as the board connector. See if you have any bend or broken pins etc.
由 oldturkey03 完成的
There is a piece of plastic fixed in the charging port. The paper white kindle is about a yr old but only used on holiday so not been used much this is the first charge for it.
由 linda.cartlidge 完成的