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Dawson Goldsberry @dgold44
声誉积分: 1
发帖于: 2018年6月29日
My router is working fine but it cant get an internet connection. I've reset it multiple times
这是一个好问题吗？
3条评论:
Hi @dgold44 ,
Has it worked OK before?
Can you connect to the internet when you are directly connected to the modem?
由 jayeff 完成的 2018年6月29日
Yes it works perfectly fine then sometimes at night it just completely stops working.
由 Dawson Goldsberry 完成的 2018年7月7日
Just to clarify, it is the router that loses internet connection not the modem, is this correct?
If it is the router is it still showing as connected to your computer, even though there is no internet connection?
Have you tried a different WiFi channel (change in router) just to see if it behaves the same?
Have you checked that your model router has the latest firmware installed?
由 jayeff 完成的 2018年7月7日
Niels @nixni
声誉积分: 1千
13
7
Hi Dawson,
This can be multiple things but you can try these following things:
-Make sure that the cable from the modem to the router is connected
-Reset the modem
-Try a diffrent ethernet cable from the modem to the router
这个答案有帮助吗？
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总计 941
13 
7
Hi @dgold44 ,
Has it worked OK before?
Can you connect to the internet when you are directly connected to the modem?
由 jayeff 完成的
Yes it works perfectly fine then sometimes at night it just completely stops working.
由 Dawson Goldsberry 完成的
Hi @dgold44 ,
Just to clarify, it is the router that loses internet connection not the modem, is this correct?
If it is the router is it still showing as connected to your computer, even though there is no internet connection?
Have you tried a different WiFi channel (change in router) just to see if it behaves the same?
Have you checked that your model router has the latest firmware installed?
由 jayeff 完成的