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Window stuck rolled down

My husband rolled down his drivers side window this morning and it will not roll back up. It's a 2015 so shouldn't be an issue yet, but unfortunately it is. He can hear the motor for the window, but the window is stuck down in the door. Any tips/tricks on how to get it to come back up without having it replaced or taken to a shop?

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I also have this problem on my 2014, and I just put a new regulator and moter. It rolled down but wont roll up again.

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@raycruze Hi, Raymond. The Chevy Cruze is notorious for having the windows slip off the track. I just saw one with both the passenger and driver’s side windows off the track this last week. You’ll need to take the door panel off and most likely replace the regulator, although sometimes you can put the window back on the track without having to replace it. Look for the broken bits of plastic that hold it in place. Here’s a video of someone performing the repair you need. Good luck!

https://www.youtube.com/watch?v=wJQLo2do...

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Tried to roll window down didn't realize it was frozen heard a loud pop can hear the motor running but window won't roll down. What can thank be. 2014 Chevy Cruze

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You need a window regulator, if can hear motor wont need one with motor.

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We just fixed / replaced the window regulator on our 2015 Chevy Cruz. Now it tells me that my door is opened, and says to roll/ open close my window, my doors won’t lock, radio won’t turn off when you open the door and when I roll the window down it’s extremely slow to roll up. What can I do or should I take it in?

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Hi, Shea. The Chevy Cruze is notorious for having the windows slip off the track. I just saw one with both the passenger and driver’s side windows off the track this last week. You’ll need to take the door panel off and most likely replace the regulator, although sometimes you can put the window back on the track without having to replace it. Look for the broken bits of plastic that hold it in place. Here’s a video of someone performing the repair you need. Good luck!

https://www.youtube.com/watch?v=wJQLo2do...

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