Hi--
Today I got an error message that my blue ink cartridge was inserted incorrectly. I noticed that the white ribbon on the side of the cartridge compartment was twisted, so I tried to untangle it. In the process, I ended up pulling it out of wherever it came from on the back of the cartridge compartment, and now my printer thinks this is a paper jam. Is this fixable and if so, how do I fix it?
Thanks!
I think this will post the photo
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This video shows that cable and its insertion point: https://www.youtube.com/watch?v=9D2uYopO...
UPDATE 5/4/20
This link may also help:
这个答案有帮助吗？
Thanks so much! I'm not sure if I'll do this and try to fix it, or just replace the printer. Though I think if I had been more patient with the problem, cleaning a print head would have been the right solution. Thanks for your help Mayer!
Good afternoon, I have the exact same problem as this and need to find the cable insertion point, however the video from the above answer now does not work. Can anyone help please?
I have same problem too
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Post a couple of photos if you can.
由 mayer 完成的
Hi--here's a picture showing where the white ribbon is tangled (and it was wrapped behind, before I messed with it).[image|774623]
由 Meghan Stevenson 完成的