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Repair and disassembly guides for HP printers.

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Full cartridge but ink not printing.

The black ink won't print on our printer. We thought it was out of ink but replaced it and the black ink still won't print. It acts like its printing but it's almost like the black printing components aren't working.

HP Officejet 4620

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Ours is running but not printing.

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Can somebody help? My HP photosmart C309A, after changing new ink the black big one, does not print? Some document, it can print light/grey color picture (blurred) but no text at all. I try cleaning all the advices above but none of them work! Please help, thanks

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What they used to call 'Photo Black' is actually gray, and is used when printing color. You should try soaking the print head in warm water about 10 minutes to make sure it's clean. See if you can borrow another black cartridge to determine if your new one is defective. The Black cartridge is used to print all test reports, so when Black doesn't print, those reports print a blank page. Also, without the main Black cartridge, alignment will fail.

I just replaced all 5 cartridges AND the print head, and my C309a still won't print with the (main) Black cartridge. Colors and photo black all okay. So it's now a boat anchor, with > $120 new parts. I'm going to disassemble to see if I can find an interruption in the black print signals.

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Same problem. Tried all cleaning, pin, new cartridge, etc. Still trying to figure it out.

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Hi, I finally got mine working 2 days ago, was so happy, I had to realign the printer in the tools menu on the printer screen!

I was so happy!

BUT, TODAY THE SAME PROBLEM, I am done with HP printers!

I just bought an Epson XP434, at wal mart, it prints pages and photos, it does not fax or print two sides.

It is a special model made for WalMart, it was $49.99

Model XP 440 which is sold by Staples and Office Max is the same but $59.99

It is a little smaller, but has pretty good reviews!

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34个回答

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Did you remove the little piece piece of tape on the bottom of cartridge.

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Yes I did. The printer sounds as if it's printing. It will print colour but not black. Any other ideas?

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I cannot locate a command to clean the ink jet. Installed new black cartridge.

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Go to tools on the printer. Tap clean print heads.

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Head on over to the "Clean Printheads". When nothing comes up click proceed to the next level. I ran it almost 10 times before the black in came through.

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I refilled my hp61 cartridge and it would not print. I then put clear tape over the contacts and now prints fine. Please don't ask why it works with the tape on and will not if I remove it because I don't know.

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I was having the same problem today. Ran carriage under water and dried. Still didn't work. Looked under tools menu on the printer screen and noticed "clean cartridges." Chose that option. I guess it did the job, because it ran a test print and when we tried to print again it worked just fine.

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it worked for me.

I tried twice "Aligne Printheads" and "Print test" but it wasnt printing yellow at all.

"Clean Printheads" did its job perfectly

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Heck yeah! Who knew such an option even existed. Lol!

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Um but that did not work for me. I did that but it just printed out a piece of paper which different colors on it. Then I tried to print my PowerPoint stuff again and it still didn't work.

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Worked like a charm! Exactly the help I was looking for! Thank You!

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I can't believe that this works like a charm too!!!

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I just talked to HP support, they said to replace printer because print head is defective. My printer was printing blank pages I replaced all ink cartridge black, cyan, magenta and yellow, it still printed blank pages. My advice, find a better brand. HP sucks.

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Head on over to the "Clean Printheads". When nothing comes up click proceed to the next level. I ran it almost 10 times before the black in came through.

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Buy generic--worth the $10. If those don't work then maybe the printer is defective. I'd tried every other fix for HP cartridges and they still wouldn't print, but generic worked the first time.

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I had the same problem, the printer made all the manoeuvers and sounds as if printing, but the page came out blank! I have all the inks (bought and replaced those that were half empty), to no avail. I had the print heads cleaned several times, following the instructions, no results either. The best solution is to buy another printer.

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I had the same issue with the black cartridge not printing, but the colors printed, This procedure worked: remove the "bad" cartridge and clean the round filter with a facial cleaning cotton pad (or Qtip) dipped in rubbing alcohol. Let is set on the filter for a few minutes to soften the gunk, then gently rub the round filter several times to clear it. Then, reinsert the cartridge back into the printer. Then open the front display, swipe to find the setup link, scroll down to printer maintenance, select it, scroll down to "clean print heads". I had to run it 3 times (each time it ran, it gave a report to see how it was cleaning and I flipped the test paper over to save sheets). It worked great! I would not use water from the tap as takes too long to dry, plus water and electronics don't do well together. I have the HP Office Jet Pro 6830 e All in One.

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I was at my wit's end trying to figure out what happened to the black ink cartridge on my HP 6980 printer which suddenly quit working, but this fix worked perfectly! Thank you so much!

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This is exactly the issue I was seeing. I washed the head, replaced the inks, changed the printer head... All to no avail. Very frustrating.

At this point, sadly, the most effective solution I can see is simply replace the unit. I've already spent far too much on what is now a defective machine.

Seems such a waste though.

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HP printers seem so affordable on purchase but have such annoying issues after and way too much time spent on solutions! Mine will not allow me to print full page photos only smaller ones. No solution has helped.

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HP has added some type of sensor to their printer so that one is unable to use refilled cartridges. I have refilled ink cartridges for years with no problems. HP wants you to spend more money by making it so that their printer only works with a brand new original cartridge. My suggestion, never buy another HP printer unless you want to spend hundreds of dollar more on ink!

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It is cheaper to buy another new printer than to purchase ink. Hp sucks, there is no way to cause it to print faster, it takes foreverl.

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I saw a comment somewhere in this thread, followed it: "stick a clear tape over the contacts of the ink cartridge".

It's really odd, but putting a clear tape over the contacts of the black ink cartridge (and left it there) worked! The printer (HP DeskJet Ink Advantage 1115) now prints the "missing black ink" needed. Perhaps I'll just remove the clear tape next time.

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I'm using windows 10, 64 bit and my Officejet 4620 printer wouldn't print black despite having a new HP cartridge. I removed the printer, uninstalled the software and set up the printer again from scratch. It now works.

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kinda helpful

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I tried that as well--Cleaned printhead manually, new cartridges, MULTIPLE new cartridges! uninstalled/reinstalled software. Colors are fine it is JUST the black ink. Arrrggggh! I cannot find a "clean cartridges" anywhere.

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we have "cleaned cartridges" and the Head where black ink sits in. nothing is working. and I just bought brand new ink that new printers don't use anymore..

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Get a small but sturdy paint brush (the kind children use for water colours), and brush the carriage under the ink tray. Worked for me.

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It didn't for me though

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Worked for me

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Guide to fix Full cartridge but ink not printing.

step 1 :- Use genuine original ink cartridges.

step 2 :- Check the estimated ink level.Then replace any low or empty cartilages.

Key Point :- a. Ink level warning provides estimates for planning purpose only. you do not need to replace cartridges until print quality become poor.

b. If non of the cartridges are below ink need not to replace them .

step 3:- Use the automated tool to clean the print head.

# The printer must be power on.

# Touch the dash icon on the lower left of the control panel.

  1. Touch the right arrow to scroll the tools then press OK.
  2. Scroll to clean print head. Then press OK.
  3. The printer beginning to clean the print head.
  4. The printer make noises during cleaning process .
  5. Print a test page.
  6. If you find a defect in the printed piece of paper, you need to repeat the process several times.

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worked Like a charm. However i had One more Older Printer With same issue That Does not respond to anything. What Should i do ?

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Two things that work :

1) go under Advanced printer settings and change everything to black or gray scale. This will allow you to print in black if your color cartridges are empty.

2) take out the black ink cartridge and use a small stiff paint brush and brush the printer head ( looks like a little round mesh metal screen) I went back-and-forth and in a circular motion several times and then replaced the ink cartridge. A little dab of rubbing alcohol may help.

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Solution 1 worked for me except I don’t have an HP printer so the option for gray scale wasn’t on the printer. I could only change the printer settings on the desktop. So for anyone without an hp printer just look for the grayscale option either on the printer or on a desktop.

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Solution 2 - I own an HP Office Jet Pro 6830e All in One. I used a facial cotton pad dipped in rubbing alcohol, then let it set on the mesh filter for a few minutes to soften the gunk before gently rubbing the filter. Place the cartridge back in the slot, close the lid. Then, on the front display swipe it to find the setup link, then scroll down to the printer maintenance link, then scroll down to the "clean print heads". I ran the procedure 3 times (each one printed a test sheet), flipped the test sheet over in the tray to use the reverse clean side (saving paper), and it WORKED. I would not use water to clean the round mesh head as water and electronics don't mix. Thank goodness I am back in business!

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HP Deskjet Ink Advantage 5525. I have bought original cartidges. The black one was identified by the printer as counterfeit for some reason. I replaced it with another original. The printer stopped printing black ink. The diagnostic page shows the box where the black was supposed to be as white. I have tried all the options to clean the printer. no result. This is the second printer in two years that has the same issue.

I AM DONE with this company. This is scandalous. It is obvious that this is a firmware/software issue that blocks the printer from using the black ink. I will never buy HP for personnal use, or for my business ever again, and I urge everyone to do the same. Enough is enough.

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I feel much the same.

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I have had this happen twice with my HP Deskjet 3510. I got on HP phone support and went through all the steps & tips both times and nothing helped. Finally, they suggested I try ANOTHER new black ink cartridge, and it worked perfectly. Apparently, the initial ink cartridges were defective. HP sent me a new cartridge and I mailed the defective one back to them.

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How did you get ahold of them? I have been searching and searching for a customer service phone number and I can't come up with anything.

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I have the EXACT same issue, but I already went out and bought the new ink on my own. I just want to see if they will replace the defective one since I spent money on it.

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I bought new cartridges also... $77 at Staples.. Color prints but black still does not print. To see if cartridge was bad I bought another cartridge $30+ & still won't print. $100 out the window -- I have HP computer but no more HP printers for me.

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I rinsed out the printer head under tap and used an alcohol que tip to clean out the head. It cleans out the dried gunk in the head that is left there. It seemed to do the trick

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How do you remove the printer head?

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You can't remove the print head on an OJ 4620.

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wheres the head????

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I ran the cartridges under hot water for a couple minutes and dried them off with paper towel rubbing the bottom where the ink comes out. They came back to life..

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Hello,

I have the same problem here. And I’m using the external ink. I resolved it by checking the tube connection between the ink cartridge and the external ink. The black tube was disconnected. I fix it and do the deep cleaning for a several times. Now, my black ink is running again.

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see http://h30434.www3.hp.com/t5/Printing-Is...

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Followed everything. I am getting the notification that the ink carriage cannot move. It does make a bang inside but I can move it back and forth easily with my hand. I noticed that it drops down a little on the right hand side. Perhaps into a locking position? I also think there is some sort of a ink tray below it. Lots of ink there. Unfortunately I cannot get this to print still.

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read this article that helps you to stop HP from stopping u using refilled cartridge permently

https://support.bchtechnologies.com/hc/e...

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call H.P. for help

they fixed mine for free. 1-800-474-6836

you'll get this recording saying to go to the web site but just wait it will send you to somebody after awhile.

then tell them whats going on and they will help you fix it

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I called but they did not fix mine since it was out of warranty; tried to sell me a new HP printer instead.

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Fed up with over seas hard to understand HP resolution customer service. My calls should be in North America only!

Both printers started not printing, replaced cartridges over and over. Did ALL the fixes possible.

Called HP India, .... no reimbursement what so ever, xcept to resell me another for 200.00 that won't have" any problems" He said) !!!!!

hmmmm And that was the supervisor aswell. Wow!

Complete junk, scrapping all my HP's. too bad I can't attach a pic to see what fun crushing them under big truck tires looks like for you with the same problems.

My money was good. HP looses a customer. Dboy

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I bought a Canon Pixma mx530. Seems good so far. Paired up with iPhone and iPad like nothing. But with MAC, hmmmmm

Little problem. Don't feel like sorting it out. Best of luck DannyBoy

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I went to set up then tools then align printhead...nothing. Then I went to set up then tools then clean printhead and we're back in business

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Head on over to the "Clean Printheads". When nothing comes up click proceed to the next level. I ran it almost 10 times before the black in came through.

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Keep cleaning the cartridges, you have to keep doing it over and over.

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Tried that. Worked for one day. Never worked again (despite running "clean printheads multiple times a day, for days in a row).

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With those printheads the only thing that it shows you are the different colors. There's not even a blank one for the black tonrer.

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Just go to maintenance & select clean printhead nozzles, it worked fine for my EPSON XP 420.

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Here are some instructions on cleaning out the printhead directly in the printer with a syringe.

https://www.youtube.com/watch?v=rJ4tXNYP...

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What worked for us was to clean the "vent" on the top of the cartridge. Step 3 in this support page from HP.

https://support.hp.com/us-en/document/c0...

Good luck.

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My cartridges are all new!!!

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REAL ANSWER.

As in most HP printers, the printer heads are on a Carriage tray into which the ink Cartridges click into. The ONLY REAL way to clear the problem is take it to a local printer / PC tech service and ask them to remove AND CLEAN the Carriage Tray in a soft solvent to clear the dried residue from the actual heads themselves. This will involve unscrewing a few panels to enable the Carriage tray to be removed. Not difficult. The cartridges themselves are NOT the problem in this instance. This will happen if the printer has been idle for some time. Once gummed up pouring more printer ink (head cleaning) into an already blocked and dried up head system will not work as many have already experienced. Also a good time to clean the ADF feeding, drive and pickup rollers, coder stripe and panels. The Printer is fine - resist the urge to chuck it. I have done this and HP 4625 works well once more.

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Genuine cartridges didn't work. Generic ones did. It's an HP cartridge problem.

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The problem is related to a clog you can't easily get rid of without physically removing the printhead and soaking it in hot water. I fixed this on a removable printhead model and it printed perfectly after I cleaned the head this way.

While my guide covers the cleaning process, it doesn't cover the required disassembly to remove the printhead on permanently installed printers. I don't have one of these, so I can't repeat the procedure on a printer with a similarly mounted printhead like you have. It's also highly unlikely I'll ever do it unless I get the printer for free and the owner doesn't want it back. You don't want to get water in the flatflex connectors, so only use a small amount of water. This is potentially deadly, as some of these printers are known to demand SETUP ink the owners probably no longer have.

Now that that's out of the way here's the relevant guides to your situation:

HP Photosmart Plus B210a图片

指南

HP Photosmart Plus B210a Printhead Cleaning (Gentle)

难度:

简单

6 hours

HP Photosmart 5520图片

指南

HP Photosmart 5520 Maintenance

难度:

中等

30 minutes

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What eventually worked for me was performing a HARD RESET as explainted in step 5 below after completing the other 4 steps first.

I experienced the same problem with my HP 6500A Plus all-in-one printer and here is what eventually worked. If you have

1) performed a soft reset by pulling out the power cord from the back of the printer while it is still on then reconnecting after 15 seconds.

2) Cleaned the printed head (if it is removable, lift the lever and run the printer heads under warm running water then thoroughly dry.

3) You may need to take a tissue of lint-free paper towel, dab some warm water on the end, and hold it over the ink release portion of the cartridge before reinserting into the printhead.

4) Replace any empty cartridges. HP Printers are notorious for not allowing a print job go through if an empty ink cartridge needs to be replaced.

5) What ultimately worked for me after completing the above steps was performing a HARD RESET. While the machine was still on, I pulled out the printhead and ink cartridges (also cleaned them) then pulled out the power cord from the back of the printer while it was still on. After waiting 15 seconds, I replugged the power cord into the back and waited for the error message: "printer error with printhead/catridges". Next I put the printhead back, then the ink catridges, which forced the machine to go through an intialization and alignment process. It took at least 10 minutes for it to cycle through. I printed a test page and saw it finally printed black (I already present it to print black ink only).

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The syringe is filled with air problem I recommend that you insert the needle as far as possible and angle it toward the print head. Remove the plunger from the syringe and put in the correct amount of ink. Let the ink slowly enter the cartridge by gravity.

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Costco gave me answer and refunded money on refilled cartridges. Cartridges that come with printer can only be partially filled and only work for one or two refills. Then printer will not recognize. I was told that even if I buy new HP cartidges for my Envy 4522, they can only be refilled a certain number of times and will quite working. So they expect you to purchase new from HP for about 70.00 a pop. Ripoff!!!!

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It may not be a printer problem at all. I have been through all these scenarios and come to the conclusion its either a Windows problem or a Microsoft problem. I even de-installed Office 365 and re-installed it. No joy!But just by accident I needed to print an online receipt and it worked! So at least I know its not the HP 4620 and therefore in all probability not your printer problem either but a software issue. For the moment, I am going online to my accounts to print anything from my mails. Only problem is printing in Word/Outlook.

Update (07/05/2018)

...slight correction, nothing local works, have tried a simple copy...comes out blank.

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Hi everyone,

For HP Printers you just need to shake the cartridge and then place it back into the tray in the printer.

Better to shake it with the original cap inserted as there is always a risk the ink might flow out, anyway such risk is limited.

After shaking the cartridge I recommend to try a print test from the printer maintenance menu, as well as some other procedures like cleaning cartridges and ink nozzles (still from the maintenance menu) as that should provide that additional push to unblock the cartridge.

Hope this might help you all, cheers

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It seems like my printer was stuck on color print, even if tap on black it was still printing an empty page. So I removed the empty color cartridge and it started printing in black right away! The color button stays highlighted

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It could be bad ink cartridges. I just purchased mine on Amazon in a bundle. The first one I used worked great. But, it started acting like it was out of ink when the printer indicated it wasn’t out, but just a little low. I replaced it 2 times before I finally resigned to opening up the cartridges I received through HP’s Instant Ink program. Now it’s printing perfectly.

I’m wondering if the cheaper ones on Amazon can’t stand the Arizona dry heat so they sort of expire, even if the tape has been removed from them…

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Cleaning the print heads worked like a charm for me! Thanks so much. Now, I can get on with my life.

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I was not using external ink tanks…cartridge ink.

I gave up and got a new printer after trying another HP 4620 with same results.

Thank you tho.

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Do the cartridge cleaning thing (from tools menu on printer) at least 5 times or more. It worked for me on about the 9th try with a new cartridge from an HP  3 pack from Costco.

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Actually, it turns out the design of the printer seems a bit flawed, ink was coming out of the cartilage okay but not sitcking to the paper, however, putting something under the back side of the printer (so tilting it a bit forward towards where the paper comes out from, it works fine! weird but works)

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No that is not it...problem is that the printer says cartridges are empty but the computer says they are full and does not matter if i install new cartridges it is still the same

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I had same issue. I have a very old hp printer that I love - it's survived about 15 years of printing all kinds of things (kids essays, etc.). I had just installed new black ink and it wouldn't print anything. I tried everything (removing/adding printer, etc.). Then I just shook the new black cartridge several times really hard and I saw little drops start to form. Now it's up and running again. Didn't try tape, but that was going to be my next attempt. So maybe just shake your cartridge first to see if you can get some ink to come to surface!

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I saw a comment somewhere in this thread, tried it: "stick a clear tape over the contacts of the ink cartridge".

It's really odd, but putting a clear tape over the contacts of the black ink cartridge (and left it there) worked! My printer (HP DeskJet Ink Advantage 1115) now prints the "missing black ink" that I needed to see. Perhaps I'll just remove the clear tape next time.

P.S. Before I arrived at this page, I was really frustrated since I’ve already spent an hour or so cleaning and aligning the cartridges, printed lots of test sheets, removed the ink cartridges and cleaned them using a Q-tip/cotton buds, browsed different options from HP website, etc. Stumbling upon this thread was a lifesaver.

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HP should reconsider its politics about inks prices and functionality and, after all, fairness over their customers. We live in year 2020, what kind of strange funny business is that of HP, to spend almost all new (genuine HP) cartridges in cleaning procedures, in order to make the printer to do its job??? This is ridiculous. WE PAY THEM (a lot of hard earned money), for a product, THEY DON'T PAY US, to try to find out what is wrong with their company and their products! I don't see why I must spend hours over hours and above that my money and even more money, just to be able to make a simple print, in year 2020. This is very close to be a regular fraud! HP is on its best way to disappear from market, which is not difficult at all, no matter how big a company is, a whole bunch of other companies disappeared, after they treated their costumers like HP does. Greed was never a good advisor.

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