How do I bypass this general error?

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Epson Stylus NX415

Epson Stylus NX415 是一款彩色喷墨打印机。该打印机使用 T088/69/68 墨盒，其可见主芯片后方配有湿度传感器。

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Tod Robbins @todrobbins

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发帖于: 2013年8月17日

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How do I bypass this general error?

I was just gifted an Epson Stylus NX415 hoping to use it at least as a scanner but when I power it on I get this error on the LCD display:

Error:

A printer error has occurred. Turn off the printer, then press On button to turn on. See your documentation.

I've checked the user guide and can't even find this status message listed in the documentation. When I try to power cycle the printer I get the same error. I've tried booting it with and without paper loaded.

When I have the OSX System Preferences panel open it lists the printer as on but idle:

And within the printer utility I get "General error," which is likely one of the least helpful error ever. Ha!

Is it a firmware issue? If so, does anyone know how to reset the printer to factory settings?

Cheers!

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Harvir Rajasanci @harvirrajasanci

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发帖于: 2013年8月17日

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If you already have turn off and turn on the printer and error doesn't clear up, try turning it off and check for any obstructions that may be blocking the inks from moving then turn it on. If the issue persists, your printer already has a hardware issue particularly the printer part of your product. I suggest that you contact Epson for a replacement printer if it is within the 1-year warranty period from the date of purchase. Or Check Out This Link For More Help http://www.fixya.com/support/t11620251-e...

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Thanks Harvir! It looks like it is a hardware issue. I'll call Epson on Monday. Cheers!

由 Tod Robbins 完成的 2013年8月17日

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