Camera will not turn on or respond
No matter what you do, your camera will not turn on.
Camera battery is dead
Remove the battery from the camera, and place it into the wall adapter. Then, plug the adapter into the wall, ensuring that the light on the adapter is illuminated to signify that it is charging. A full charge cycle for your camera's battery may take up to 130 minutes. When the charge cycle is complete, the light on the adapter will turn off. Unplug the adapter, remove the battery, and place it back in the camera.
Battery is defective
Your camera's battery is rated to last for up to 300 pictures, or approximately 150 minutes of recording time. If you find that the battery is not performing as it should, or that it will no longer hold consider replacing it with a new battery.
Battery cover is open
Verify that the battery cover is closed securely and locked correctly in place., and that the battery is properly inserted into its housing.
Camera will still not turn on
If this fails to resolve the issue, consider replacing the top assembly. See our top replacement guide here.
Screen displays "System Error [Focus]"
You turn your camera on and this error pops up.
Lens housing is dirty
If your camera's lens housing becomes contaminated with dirt or sand, the lens may refuse to extend and contract properly. Clean the lens housing with a clean microfiber cloth. If this fails to resolve the issue, consider replacing the lens assembly. See our lens replacement guide here.
Camera needs to be recalibrated
Before recalibrating your camera, back up any photos that you wish to save onto a computer or other external storage device. After you've done this, press the Menu/Set button on the camera. The Setup menu should appear on the screen. From there, select the Reset option.
Camera will not read SD card
Where have my photos gone?
SD card is corrupted
Like any storage medium, SD cards can become corrupt during use, and your camera will be unable to read them. If this problem occurs, it can often be resolved by formatting your SD card. This process will delete any photos on your camera, so back up any that you would like to save onto a computer or other external storage device. Then, make sure the battery on your camera is fully charged, and that the SD card is properly inserted. Press the Menu/Set button, and select the Format option. Do not turn off the camera during the formatting process, as this could damage the SD card. After the format is complete, take a picture with the camera to verify that the SD card is working correctly.
SD card is non-functional
If you find that your camera is still unable to read your SD card after formatting it, consider replacing the SD card. It is recommended by Panasonic that you purchase a replacement of Class 4 or better for pictures only, or Class 6 or better if you wish to shoot video.
Camera's SD card reader is malfunctioning
If you find that your camera is unable to read even a brand-new SD card, you may need to replace the camera's internal SD card reader. See our SD card reader replacement guide here.
Frozen or unresponsive LCD screen
Oh no, the screen is frozen!
Camera's software encountered an error
If the camera refuses to respond to any input, it's possible that its internal software may have entered into an error state. Slide the power switch into the Off position and wait for the camera to fully power off. Then, slide the power switch into the On position. Once it powers in, the camera should once again be functional.
LCD screen is faulty
If the LCD screen still fails to respond consider replacing it. View our Screen Replacement guide here.
Flash is not working
Help, I can't join a flash mob!
Camera's software encountered an error
Before resetting your camera, back up any photos that you wish to save onto a computer or other external storage device. After you've done this, press the Menu/Set button on the camera. The Setup menu should appear on the screen. From there, select the Reset option.
Flash assembly is defective
If resetting the camera fails to resolve the issue, consider replacing the flash assembly. See our Flash Assembly replacement guide here.