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简要说明 保持常用零件的库存可以确保你不会流失客户。
保持库存有三个基本原因：
- 时间： 如果有新客户询问维修，而你的回答是“我会在 5 到 7 个工作日内修好”，那么客户就会转而寻找其他服务。至少要储备够 2 周常用维修量的零件。
- 不确定性： 如果你的供应商缺货或涨价，在寻找新货源的短期内，你的业务将会受到影响。
- 规模经济： “在用户需要的时间和地点，提供用户所需的单个单元”的理想状态，往往会产生高昂的物流成本。因此，进行批量采购、运输和存储可以带来 规模经济，从而降低你的业务成本。
建立库存的几条准则：
- 在将零件加入库存前，请务必进行 零件测试。
- 将零件保存在 防静电 袋中。
- 使用 循环库存 管理。
- 对于显示屏组件等常用零件，可以适量多储备一些。
- 对于会贬值的零件（如电池），库存应适量减少。
- 随着业务的增长，通过储备更广泛的零件种类来扩大你的库存规模。
警告：
不要储备过多的库存。在线商店总是可以通过打折促销来处理积压的商品，但如果你积压了 100 个 iPhone 4 听筒扬声器，情况就不像打折促销维修服务那么简单了。你始终会受到当地市场需求的限制。请务必牢记这一点。
7条评论
So how many pieces of each part should you stock? What is reasonable?
oskarforsberg1 - 回复 分享
At least 1 week—and probably no more than 1 month.
You have to balance three things: investment, cost fluctuation, and shelf life. These three things are interrelated.
Shelf life: How long is the item going to last? Consider the actual shelf life of the product. (For example, batteries lose their life even when not in use.) And consider the demand of that individual repair. It's hard to put repair on sale.
Cost fluctuation: Parts cost varies wildly over time. iPhone 6 display assemblies are hugely expensive right now—chances are that in 6 months the full repair service will be cheaper than the part costs right now.
Investment: Shelf life and cost fluctuation are both important to watch because they represent losses on your investment. And, chances are, your investment is very limited and will need to be stretched to cover many SKUs, marketing, tools, etc.
That's my $.02. Whatever stock level balances product life, cost, and investment with the actual work you do—that's the stock level you want.
Jeff Snyder - 回复 分享
Well said Thanks for the information very useful knowledge
tamezalan - 回复 分享
Does this work with other electronics and even handcrafts?
nihonscope - 回复 分享
For non-phone repairs similar methodologies apply. The difference is the cost of the parts. In my business, I have been repairing audio and video devices for over 30 years. I stock all of the common transistors, capacitors and resistors which probably cost me over $500 initially, but saves customers’ time and me space since I can usually provide a quick turn-around time on repairs. Storing component parts takes a lot less room than receivers or cameras. For the model specific parts, I generally order 2. This takes care of the existing repair and allows for another repair with no wait time.
Dan
Abrsvc - 回复 分享