编辑 Xbox One 无线控制器故障排除

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	[title\|Xbox One Wireless Controller Troubleshooting]

+	[summary]How to fix common issues with the Xbox One wireless controllers. This includes the 1537 (7MN-00001) and 1697 (3.5 mm headphone jack) models.[/summary]
+
	[summary_image\|604254]

-	[toc]
+	== The Controller Will Not Turn On ==
+
+	''No matter how many times you try to connect or sync the controller, it refuses to turn on and shows no signs of life.''
+
+	=== Low Batteries ===
+
+	Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to charge you batteries. If the batteries will not charge, or drain too quickly, replace your batteries.
+
+	Parts: [link\|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI\|AA Batteries for Xbox One], [product\|IF294-027\|Xbox One Controller Charging Cable]
+
+	Tools required: None
+
+	=== Low Battery Pack ===
+
+	Your battery pack may be completely drained. Plug the controller into the console using a USB cord. To check on how charged the battery is, press the Xbox button to go to the home screen where the charge will be displayed in the bottom right corner.
+
+	If the pack will not charge, or drains too quickly, you can get replacement battery packs.
+
+	Part: [product\|IF294-027\|Battery pack for Xbox One]
+
+	Tools required: None
+
+	=== Defective Charge Cable ===
+
+	Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord.
+
+	Part: [product\|IF294-027\|Xbox One Controller Charging Cable]
+
+	Tools Required: None
+
+	=== The Controller Was Disconnected During a Firmware Update ===
+
+	If your controller was disconnected during a firmware upgrade, it will not function until the firmware is recovered. To do this, the controller will need to be updated from scratch. *Note:* In this condition, the wireless on the controller is nonfunctional. This must be done over USB.
+
+	*Tip:* If you have problems getting the controller to turn on, removing the batteries for 15 minutes before recovery can resolve this issue.
+
+	Plug your controller into an Xbox One console or a PC. At this point, the method will vary. *Note: at least one functional controller is required to use a console for controller firmware recovery.*
+
+	To recover the controller on a console, follow these steps:
+
+	* Step 1: On the console, navigate to *Devices and Accessories*.
+	* Step 2: Find the Elite controller. It should say *Update Required* if it is the correct controller.
+	* Step 3: Recover the controller firmware.
+
+	*PC recovery requires Windows 10 as a prerequisite - Windows 7/8.x DO NOT WORK*. Newer versions of Windows 10 do not require a Microsoft Account for the download, but older versions usually do. Users on older versions of Windows 10 may need to convert one of the accounts on the computer to a Microsoft Account, or log into the Store without altering the account.
+
+	* Step 1: Install the *Xbox Accessories* application.
+	* Step 2: Once *Xbox Accessories* is installed, plug the controller in. It should turn on and say *Update Required* if your controller is visible to the PC and Xbox Accessories.
+	* Step 3: Click *Update Required* and allow the firmware to reinstall.
+
+	If you followed these steps correctly, your controller should be functional again.
+
+	== The Controller Does Not Function on the Computer ==
+
+	''When the controller is plugged into the computer using a USB cable, the controller does not function.''
+
+	=== The Controller Drivers Are Not Installed ===
+
+	In Windows 7 and 8.x, the Xbox One controller is known to fail automatic driver installation. This issue is well documented and is caused by the lack of drivers bundled with these operating systems. The issue is made worse by the fact that Windows Update is somewhat notorious for detection issues in some situations. The standard controller offers two driver options:
+
+	*Note:* Correcting the issue by manually installing the driver requires administrator permissions. Users with Standard and Limited accounts will need the admin password to fix the issue this way.
+
+	*Manual fix*
+
+	* Step 1: Plug in the controller. If the automatic driver installation fails, go on to the next step.
+	* Step 2: Open Device Manager and find the controller. This is typically located under *Xbox Peripherals (Legacy)* in Windows 7 and 8.x systems.
+	* Step 3: Select the *Driver* tab.
+	* Step 4: Click *Update Driver*.
+	* Step 5: Try using *Search automatically for updated driver software*. If this doesn't work, go to Step 6.
+	* Step 6: If this did not work, download the driver from [link\|http://www.catalog.update.microsoft.com/Search.aspx?q=Xbox%20Controller\|Microsoft]. Put this in a place you can easily find it on your computer. Once it is downloaded, select *Browse my computer for driver software* and manually select the driver.
+
+	If you did this correctly, your controller should now work.
+
+	*Automatic install*
+
+	The easiest way for inexperienced users to fix this problem is to use the .exe package that copies the required files to your PC that was released in 2012. This driver is older, but it is wrapped into a package that is easier to understand. This driver is no longer hosted by Microsoft, as the driver is now Windows Update only.
+
+	*Note:* *This driver is older. Some games may not work correctly until it is updated in Device Manager to the new version. However, this will allow you to quickly fix the issue.*
+
+	The driver can be found here: [link\|http://www.techspot.com/drivers/driver/file/information/17648/\|64-bit .exe (TechSpot)]

	== Controller Won't Connect to Console ==

	=== Low Batteries ===

-	Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to replace your batteries.
+	Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to replace your batteries or charge the controller.
+
+	Parts: [link\|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI\|AA Batteries for Xbox One], [product\|IF294-027\|Xbox One Controller Charging Cable]
+
+	Tools required: None

	=== Another Wireless Device Is Interfering ===

	=== Too Many Controllers Are Connected ===

-	Make sure you do not have more than ''eight ''controllers connected. That is the limit for the Xbox One console.
+	Make sure you do not have more than ''eight'' controllers connected. That is the limit for the Xbox One console.

	=== Controller Inactivity ===

	Some people have reported that the controller will not connect with the headset mic plugged in. Unplug the mic, and reconnect. Sync if necessary. Plug the mic back in after establishing a connection.

-	~~== Controller Will Not Turn On ==~~
+	If you are using a Model 1697 controller, your internal headphone jack may be damaged. Try unplugging the mic and trying again. If you continue to have problems, try a different pair of headphones that are known to work.

-	~~''No matter how many times I try to connect or sync my controller~~, ~~it will not turn on. ''~~
+	Parts: [product\|IF294-037\|Xbox One headphone jack], [product\|IF294-026\|Xbox One headset adapter]

-	~~=== Low Batteries ===~~
+	Tools required: [product\|IF145-225-3\|T6 Torx], [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger], [product\|IF145-020-5\|tweezers] (recommended)

-	Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to replace your batteries.
-
-	=== Low Battery Pack ===
-
-	Your battery pack may be completely drained. Plug the controller into the console using a USB cord. To check on how charged the battery is, press the Xbox button to go to the home screen where the charge will be displayed in the bottom right corner.
-
-	=== Defective Charge Cable ===
-
-	Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord.
+	Tools are not required if you use the Xbox One headset adapter to fix the issue.

	== Sticky Buttons ==

-	''One or more of the buttons on my controller takes longer than usual to pop back up. ''
+	''One or more of the buttons on my controller takes longer than usual to pop back up.''

	=== Dirt Build Up ===

-	There could be minor dirt build up or sugary drink residue within your controller. You're going to want to see our [guide\|36845\|Buttons Replacement] Guide so you can get to get to your buttons to clean or replace them.
+	There could be minor dirt build up or sugary drink residue within your controller. You're going to want to see our [guide\|36845\|Buttons Replacement] Guide so you can get to get to your buttons to clean them, or replace the covers or gasket.
+
+	Parts: [product\|IF294-022\|Button gasket\|new_window=true], [product\|IF294-023\|Button covers\|new_window=true], [product\|IF145-308\|alcohol cleaning pads\|new_window=true]
+
+	Tools required: [product\|IF145-225-3\|T6 Torx], [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger], [product\|IF145-020-5\|tweezers] (recommended)
+
+	Replacing the switches themselves requires [guide\|36848\|replacing the main board].
+
+	Part: [product\|IF294-015]
+
+	Tools: [product\|IF145-225-3\|T6 Torx], [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger], soldering station [product\|IF145-020-5\|tweezers] (recommended)

	== Malfunctioning Thumbstick ==

	=== Residue Build Up ===

-	Your thumbstick may be sticking or not rotating properly. Check out the [guide\|36840\|Thumbstick Replacement] Guide so you can get to your thumbsticks and clean or replace them.
+	Your thumbstick may be sticking or not rotating properly. Check out the [guide\|36840\|Thumbstick Replacement] Guide so you can get to your thumbsticks and clean them or replace the thumb stick covers.
+
+	Part: [product\|IF294-016\|Thumbstick cover]
+
+	Tools Required: [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger]
+
+	If this does not fix the problem, the thumbstick mechanism may be faulty meaning you should [guide\|37613\|replace the secondary board]. However, if you are comfortable soldering the [link\|https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995?hash=item1a225c5c5b:g:QagAAOSwSpxZ7s9f\|Analog sticks] can be replaced without a new midframe.
+
+	Part: [product\|IF294-028\|Xbox One Controller (1537) Midframe Assembly and control board], [product\|IF294-036\|Xbox One Controller (1697) Midframe Assembly and control board]
+
+	Tools: [product\|IF145-225-3\|T6 Torx], [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger], soldering station [product\|IF145-020-5\|tweezers] (recommended)

	=== Broken Thumbsticks ===

	It is possible that you have have been gaming a little too hard and one or both of your thumbsticks are bent or broken. Look at our [guide\|36840\|Thumbstick Replacement] Guide to see how you can get back to your hardcore gaming habits in no time.

+	Part: [product\|IF294-016\|Thumbstick cover]
+
+	Tools Required: [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger]
+
+	If cleaning or replacing the thumbstick covers does not fix the problem, the thumbstick mechanism may be faulty meaning you should [guide\|36848\|replace the main board]. However, if you are comfortable soldering you can replace the [link\|https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995?hash=item1a225c5c5b:g:QagAAOSwSpxZ7s9f\|Analog sticks] without a new main board.
+
	== Controller Won't Vibrate ==

-	''When I am playing games, my controller refuses to vibrate. ''
+	''When I am playing games, my controller refuses to vibrate.''

	=== Vibration Setting Not Enabled ===

	If your batteries are low, the controller may not vibrate in an effort to save battery life. Replace the batteries or charge your controller.

+	Parts: [link\|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI\|AA Batteries for Xbox One], [product\|IF294-027\|Xbox One Controller Charging Cable]
+
+	Tools required: None
+
	=== Vibration May Not Be Supported By The Game ===


	=== Vibration Motor is Defective ===

-	If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the [guide\|36558\|Trigger Rumble Motor Replacement] Guide.
+	If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the [guide\|36558\|Trigger Rumble Motor Replacement] Guide. This guide requires soldering.
+
+	Part: [link\|http://www.ebay.com/itm/Xbox-One-Controller-Replacement-Trigger-Rumble-Motors-/272472389448\|Xbox One controller trigger vibration motor]
+
+	Tools required: [product\|IF145-225-3\|T6 Torx], [product\|IF145-027-3\|TR8 Torx], [product\|IF145-002-2\|Spudger], soldering station [product\|IF145-020-5\|tweezers] (recommended)

英语

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摘要

How to fix common issues with the Xbox One wireless controllers. This includes the 1537 (7MN-00001) and 1697 (3.5 mm headphone jack) models.

附加信息

[flag|student_wiki]

== The Controller Will Not Turn On ==

''No matter how many times you try to connect or sync the controller, it refuses to turn on and shows no signs of life.''

=== Low Batteries ===

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to charge you batteries. If the batteries will not charge, or drain too quickly, replace your batteries.

Parts: [link|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA Batteries for Xbox One], [product|IF294-027|Xbox One Controller Charging Cable]

Tools required: None

=== Low Battery Pack ===

Your battery pack may be completely drained. Plug the controller into the console using a USB cord. To check on how charged the battery is, press the Xbox button to go to the home screen where the charge will be displayed in the bottom right corner.

If the pack will not charge, or drains too quickly, you can get replacement battery packs.

Part: [product|IF294-027|Battery pack for Xbox One]

Tools required: None

=== Defective Charge Cable ===

Your charging cable may be defective and will not charge your controller at all. If this is the case, you will need to buy a new cord.

Part: [product|IF294-027|Xbox One Controller Charging Cable]

Tools Required: None

=== The Controller Was Disconnected During a Firmware Update ===

If your controller was disconnected during a firmware upgrade, it will not function until the firmware is recovered. To do this, the controller will need to be updated from scratch. ***Note:*** In this condition, the wireless on the controller is nonfunctional. This must be done over USB.

***Tip:*** If you have problems getting the controller to turn on, removing the batteries for 15 minutes before recovery can resolve this issue.

Plug your controller into an Xbox One console or a PC. At this point, the method will vary. ***Note: at least one functional controller is required to use a console for controller firmware recovery.***

To recover the controller on a console, follow these steps:

* Step 1: On the console, navigate to ***Devices and Accessories***.
* Step 2: Find the Elite controller. It should say ***Update Required*** if it is the correct controller.
* Step 3: Recover the controller firmware.

***PC recovery requires Windows 10 as a prerequisite - Windows 7/8.x DO NOT WORK***. Newer versions of Windows 10 do not require a Microsoft Account for the download, but older versions usually do. Users on older versions of Windows 10 may need to convert one of the accounts on the computer to a Microsoft Account, or log into the Store without altering the account.

* Step 1: Install the ***Xbox Accessories*** application.
* Step 2: Once ***Xbox Accessories*** is installed, plug the controller in. It should turn on and say ***Update Required*** if your controller is visible to the PC and Xbox Accessories.
* Step 3: Click ***Update Required*** and allow the firmware to reinstall.

If you followed these steps correctly, your controller should be functional again.

== The Controller Does Not Function on the Computer ==

''When the controller is plugged into the computer using a USB cable, the controller does not function.''

=== The Controller Drivers Are Not Installed ===

In Windows 7 and 8.x, the Xbox One controller is known to fail automatic driver installation. This issue is well documented and is caused by the lack of drivers bundled with these operating systems. The issue is made worse by the fact that Windows Update is somewhat notorious for detection issues in some situations. The standard controller offers two driver options:

***Note:*** Correcting the issue by manually installing the driver requires administrator permissions. Users with Standard and Limited accounts will need the admin password to fix the issue this way.

***Manual fix***

* Step 1: Plug in the controller. If the automatic driver installation fails, go on to the next step.
* Step 2: Open Device Manager and find the controller. This is typically located under ***Xbox Peripherals (Legacy)*** in Windows 7 and 8.x systems.
* Step 3: Select the ***Driver*** tab.
* Step 4: Click ***Update Driver***.
* Step 5: Try using ***Search automatically for updated driver software***. If this doesn't work, go to Step 6.
* Step 6: If this did not work, download the driver from [link|http://www.catalog.update.microsoft.com/Search.aspx?q=Xbox%20Controller|Microsoft]. Put this in a place you can easily find it on your computer. Once it is downloaded, select ***Browse my computer for driver software*** and manually select the driver.

If you did this correctly, your controller should now work.

***Automatic install***

The easiest way for inexperienced users to fix this problem is to use the .exe package that copies the required files to your PC that was released in 2012. This driver is older, but it is wrapped into a package that is easier to understand. This driver is no longer hosted by Microsoft, as the driver is now Windows Update only.

***Note:*** ***This driver is older. Some games may not work correctly until it is updated in Device Manager to the new version. However, this will allow you to quickly fix the issue.***

The driver can be found here: [link|http://www.techspot.com/drivers/driver/file/information/17648/|64-bit .exe (TechSpot)]

== Controller Won't Connect to Console ==

''I want to navigate my Xbox One, but my controller refuses to connect or will not stay connected for long.''

=== Low Batteries ===

Your batteries may be low. If the batteries are low, the controller's wireless signal strength may be weak and therefore will not connect to the console. You are going to want to replace your batteries or charge the controller.

Parts: [link|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA Batteries for Xbox One], [product|IF294-027|Xbox One Controller Charging Cable]

Tools required: None

=== Another Wireless Device Is Interfering ===

A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the controller.

=== Too Many Controllers Are Connected ===

Make sure you do not have more than ''eight'' controllers connected. That is the limit for the Xbox One console.

=== Controller Inactivity ===

If you set down your controller for longer than fifteen minutes and then come back to an unresponsive controller, you may need to turn the controller back on.

=== Controller Is Out Of Range ===

Your Xbox One Controller signal has a range of 30 feet (9.1 meters). Make sure you are within this range.

=== Controller Is Not Synced ===

If you sync your controller to another device, you will need to re-sync it back to your console. To do this, turn on the Xbox One and hold down the ''sync button'' on your controller. Simultaneously, hold down the ''sync button'' on your console until the light on your controller begins to flash at a rapid pace. Once this happens, release both sync buttons. Your controller should now be connected after about five to ten seconds.

=== Mic Preventing Connection ===

Some people have reported that the controller will not connect with the headset mic plugged in. Unplug the mic, and reconnect. Sync if necessary. Plug the mic back in after establishing a connection.

If you are using a Model 1697 controller, your internal headphone jack may be damaged. Try unplugging the mic and trying again. If you continue to have problems, try a different pair of headphones that are known to work.

Parts: [product|IF294-037|Xbox One headphone jack], [product|IF294-026|Xbox One headset adapter]

Tools required: [product|IF145-225-3|T6 Torx], [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger], [product|IF145-020-5|tweezers] (recommended)

Tools are not required if you use the Xbox One headset adapter to fix the issue.

== Sticky Buttons ==

''One or more of the buttons on my controller takes longer than usual to pop back up.''

=== Dirt Build Up ===

There could be minor dirt build up or sugary drink residue within your controller. You're going to want to see our [guide|36845|Buttons Replacement] Guide so you can get to get to your buttons to clean them, or replace the covers or gasket.

Parts: [product|IF294-022|Button gasket|new_window=true], [product|IF294-023|Button covers|new_window=true], [product|IF145-308|alcohol cleaning pads|new_window=true]

Tools required: [product|IF145-225-3|T6 Torx], [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger], [product|IF145-020-5|tweezers] (recommended)

Replacing the switches themselves requires [guide|36848|replacing the main board].

Part: [product|IF294-015]

Tools:  [product|IF145-225-3|T6 Torx], [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger], soldering station [product|IF145-020-5|tweezers] (recommended)

== Malfunctioning Thumbstick ==

''I cannot properly navigate my Xbox One.''

=== Residue Build Up ===

Your thumbstick may be sticking or not rotating properly. Check out the [guide|36840|Thumbstick Replacement] Guide so you can get to your thumbsticks and clean them or replace the thumb stick covers.

Part: [product|IF294-016|Thumbstick cover]

Tools Required: [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger]

If this does not fix the problem, the thumbstick mechanism may be faulty meaning you should [guide|37613|replace the secondary board]. However, if you are comfortable soldering the [link|https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995?hash=item1a225c5c5b:g:QagAAOSwSpxZ7s9f|Analog sticks] can be replaced without a new midframe.

Part: [product|IF294-028|Xbox One Controller (1537) Midframe Assembly and control board], [product|IF294-036|Xbox One Controller (1697) Midframe Assembly and control board]

Tools:  [product|IF145-225-3|T6 Torx], [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger], soldering station [product|IF145-020-5|tweezers] (recommended)

=== Broken Thumbsticks ===

It is possible that you have have been gaming a little too hard and one or both of your thumbsticks are bent or broken. Look at our [guide|36840|Thumbstick Replacement] Guide to see how you can get back to your hardcore gaming habits in no time.

Part: [product|IF294-016|Thumbstick cover]

Tools Required: [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger]

If cleaning or replacing the thumbstick covers does not fix the problem, the thumbstick mechanism may be faulty meaning you should [guide|36848|replace the main board]. However, if you are comfortable soldering you can replace the [link|https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995?hash=item1a225c5c5b:g:QagAAOSwSpxZ7s9f|Analog sticks] without a new main board.

== Controller Won't Vibrate ==

''When I am playing games, my controller refuses to vibrate.''

=== Vibration Setting Not Enabled ===

Make sure your vibrations setting is enabled. This can be done in the settings of the game you are playing.

=== Low Batteries ===

If your batteries are low, the controller may not vibrate in an effort to save battery life. Replace the batteries or charge your controller.

Parts: [link|https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA Batteries for Xbox One], [product|IF294-027|Xbox One Controller Charging Cable]

Tools required: None

=== Vibration May Not Be Supported By The Game ===

Try using another controller on the game that you are playing. If the controller is still not vibrating, the game most likely does not support this option.

=== Vibration Motor is Defective ===

If you have tried everything above and your controller still refuses to vibrate, there may be something wrong with the vibration motor. Get ready to grab a screw driver, you're going to need it for the [guide|36558|Trigger Rumble Motor Replacement] Guide. This guide requires soldering.

Part: [link|http://www.ebay.com/itm/Xbox-One-Controller-Replacement-Trigger-Rumble-Motors-/272472389448|Xbox One controller trigger vibration motor]

Tools required: [product|IF145-225-3|T6 Torx], [product|IF145-027-3|TR8 Torx], [product|IF145-002-2|Spudger], soldering station [product|IF145-020-5|tweezers] (recommended)

中文

[flag|student_wiki]

[title|Xbox One 无线控制器故障排除]

[summary]本页面包括如何修理Xbox One无线控制器的常见问题。 适用于1537 (7MN-00001)以及1697 (3.5 mm 耳机接口) 的型号控制器。[/summary]

[summary_image|604254]

== 控制器无法打开 ==

“控制器在没有充满电时不能打开。”

=== 控制器在固件升级过程中断开 ===

如果你的控制器在固件升级期间断开连接，则在固件恢复之前，控制器将无法运行。要做到这一点，控制器将需要从头开始更新。 ***注意：***在这种情况下，控制器上的无线功能不起作用。这必须通过USB完成。

***提示：***如果你在启动控制器时遇到问题，请在恢复之前将电池取出15分钟，以便在发生这种情况时提供帮助。

将你的控制器插入Xbox One控制台或PC。在这一点上，你的方法会有所不同。还应该注意一个功能控制器需要使用控制台进行控制器固件恢复。

要在控制台上恢复控制器，请按照下列步骤操作：

*步骤1：在控制台上，导航到***设备和配件***。

*步骤2：找到Elite控制器。如果它是正确的控制器，它应该提示***需要更新***。

*步骤3：重新运行固件更新。

PC恢复需要Windows 10操作系统。较新版本的Windows 10不再需要Microsoft帐户来下载所需的程序，但通常是旧版本。旧版Windows 10上的用户将需要转换一个帐户或为此任务创建一个新帐户。确认您拥有Windows 10系统后，即可开始恢复控制器的过程。

*步骤1：安装***Xbox配件***应用程序。

*步骤2：一旦安装了Xbox配件，请将控制器插入。如果您的控制器对PC和Xbox配件可见，则应打开并说***需要更新***。

*步骤3：点击***更新需要***，并允许固件重新安装。

如果你正确地执行了这些步骤，你的控制器应该恢复正常。

== 控制器不能在计算机上运行 ==

当使用USB电缆将控制器插入计算机时，控制器不起作用。

=== 控制器驱动程序没有安装 ===

在Windows 7和8.x中，已知Xbox One控制器是无法自动安装驱动程序的。这个问题是有据可查的，是由于缺少与这些操作系统捆绑在一起的驱动程序造成的。 Windows Update驱动程序检测问题也没有帮助。标准控制器提供两个驱动程序选项：

***注意：***通过手动安装驱动程序来纠正问题需要管理员权限。标准帐号和限制帐号的用户需要使用管理员密码来解决这个问题。

***手动修复***

*步骤1：插入控制器。如果自动驱动程序安装失败，请继续下一步。

*步骤2：打开设备管理器并找到控制器。这通常位于Windows 7和8.x系统中的***Xbox外设（Legacy）***下。

*步骤3：选择***Driver***选项卡。

*第四步：点击***更新驱动***。

*步骤5：尝试使用***自动搜索更新的驱动程序软件***。如果这不起作用，请转到步骤6。

*步骤6：如果此操作无效，请从[http://www.catalog.update.microsoft.com/Search.aspx?q=Xbox%20Controller|Microsoft]下载驱动程序。把它放在一个你可以在电脑上轻松找到的地方。下载完成后，选择'''浏览我的电脑找到驱动程序软件''，然后手动选择驱动程序。

如果你做得正确，你的控制器现在应该工作。

***自动安装***

没有经验的用户解决这个问题的最简单的方法是使用.exe软件包，将需要的文件复制到您在2012年发布的PC中。该驱动程序较旧，但是它被封装在易于理解的软件包中。此驱动程序不再由Microsoft托管，因为它们现在通过Windows Update加载驱动程序。

***注意：***这个驱动程序比较老。一些游戏可能无法正常工作，直到在设备管理器中更新。

驱动程序可以在这里找到：[http://www.techspot.com/drivers/driver/file/information/17648/|64-bit .exe（TechSpot）]

== 控制器不会连接到游戏机 ==

''我想控制Xbox One，但我的控制器无法连接或不会保持连接很长时间。

=== 低电池电量 ===

您的电池电量可能较低。如果电池电量不足，控制器的无线信号强度可能较弱，因此无法连接到游戏机。您将要更换电池或为控制器充电。

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 另一个无线设备是干扰 ===

冲突的信号可能是连接问题的原因。考虑关闭附近的无线设备并重新连接控制器。

=== 太多的控制器连接 ===

确保没有超过“八”个控制器连接。这是Xbox One游戏机的限制。

=== 控制器不活动 ===

如果您将控制器放置超过15分钟，然后再次使用控制器，则可能需要重新打开控制器。

=== 控制器超出范围 ===

你的Xbox One控制器信号的范围为30英尺（9.1米）。确保你在这个范围内。

=== 控制器不同步 ===

如果将控制器同步到其他设备，则需要将其重新同步到控制台。为此，请打开Xbox One并按住控制器上的“同步按钮”。同时按下游戏机上的“同步按钮”，直到控制器上的指示灯开始快速闪烁。一旦出现上述情况，释放两个同步按钮。大约五到十秒后，你的控制器应该连接好了。

=== 麦克风防止连接 ===

有人报告说，控制器不能连接插入的头戴式麦克风。拔下麦克风，然后重新连接。如有必要同步。建立连接后，再将麦克风插回。

如果你使用的是1697型控制器，则可能会损坏您的内置耳机插孔。尝试拔下麦克风，然后重试。如果仍然有问题，请尝试使用可以正常使用的另一副耳机。

部件：[产品| IF294-037 | Xbox One耳机插孔]，[产品| IF294-026 | Xbox One耳机适配器]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，[产品| IF145-020-5 |镊子]（推荐）

如果你使用Xbox One耳机适配器来解决问题，则不需要工具。

== 控制器将无法打开 ==

“无论我尝试连接或同步我的控制器多少次，它都不会打开。”

=== 低电池电量 ===

你的电池电量可能很低。如果电池电量不足，控制器的无线信号强度可能较弱，因此无法连接到游戏机。你需要给你的电池充电。如果电池不能充电，或者放电太快，请更换电池。

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 低电池组 ===

你的电池可能完全耗尽。使用USB线将控制器插入控制台。要检查电池的充电方式，请按下Xbox按钮进入主屏幕，充电将显示在主屏幕的右下角。

如果电池组不能充电，或者耗尽太快，可以更换电池组。

部件：[产品| IF294-027 | Xbox One电池组]

所需工具：无

=== 充电电缆不良 ===

你的充电电缆可能有缺陷，根本不会给你的控制器充电。如果是这种情况，你将需要购买新的电源线。

部分：[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

== 粘性按钮 ==

''我的控制器上的一个或多个按钮回弹不正常。 ”

=== 污垢堆积 ===

控制器内可能会有微小的污垢堆积或含糖饮料残留物。你将希望看到我们的[指南| 36845 |按钮更换]指南，以便你可以到达按钮来清洁它们，或更换盖子或垫圈。

部件：[product|IF294-022|纽扣垫|new_window=true]，[产品| IF294-023 |纽扣盖| new_window = true]，[产品| IF145-308 |酒精清洁垫| new_window = true]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，[产品| IF145-020-5 |镊子]（推荐）

更换开关本身需要[guide|36848|更换主板]。

部分：[产品| IF294-015]

工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，焊台[产品| IF145-020-5 |镊子]（推荐）

== 故障的摇杆 ==

“我无法正确导航我的Xbox One”。

=== 残渣堆积 ===

你的遥感可能会粘住或不能正常旋转。查看[guide|36840|摇杆更换]指南，以便你可以拿到拇指指甲并清洁它们或更换摇杆头。

零件：[产品| IF294-016 |摇杆套]

所需工具：[product|IF145-027-3|TR8 Torx]，[product|IF145-002-2|Spudger]

如果这样做不能解决问题，摇杆可能有问题，这意味着您应该[guide|37613|更换辅助板]。但是，如果你正在焊接[https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995?hash=item1a225c5c5b|模拟棒]可以在没有新的中间帧的情况下进行更换。

部件：[产品| IF294-028 | Xbox One控制器（1537）中框装配和控制板]，[产品| IF294-036 | Xbox One Con工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，焊台[产品| IF145-020-5 |镊子]（推荐）

=== 损坏的摇杆 ===

有可能你的游戏有点太难了，你的一个或两个摇杆都弯曲或断裂。看看我们的[指南| 36840 | Thumbstick Replacement]指南，看看你如何能够立刻回到硬核游戏的习惯。

零件：[产品| IF294-016 |拇指套]

所需工具：[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]

如果清洁或更换拇指盖不能解决问题，拇指机械装置可能有问题，这意味着您应该[指导| 36848 |更换主板]。但是，如果你是舒适的焊接你可以更换[https://www.ebay.com/itm/Analog-Stick-Joystick-Replacement-Switch-for-XBOX-One-PS4-Controller-Button-US/112245627995？|模拟棒]没有一个新的主板。

== 控制器不会振动 ==

“当我玩游戏时，我的控制器没有震动。 “”

=== 振动设置未启用 ===

确保你的振动设置已启用。这可以在您正在玩的游戏的设置中完成。

=== 低电池电量 ===

如果电池电量不足，控制器可能无法振动以节省电池使用时间。更换电池或给控制器充电。

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 振动可能不被游戏支持 ===

尝试在您正在玩的游戏上使用另一个控制器。如果控制器仍然没有振动，游戏很可能不支持这个选项。

=== 振动电机有缺陷 ===

如果你尝试了上述所有操作，并且你的控制器仍然无法振动，那么振动电机可能有问题。准备好拿起一个螺丝刀，你将需要它的[指南| 36558 |触发隆隆电机更换指南]。本指南需要焊接。

部分：[http://www.ebay.com/itm/Xbox-One-Controller-Replacement-Trigger-Rumble-Motors-/272472389448|Xbox一个控制器触发振动电机]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，焊台[产品| IF145-020- 5 |镊子]（推荐）

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== 控制器无法打开 ==

“控制器在没有充满电时不能打开。”

=== 控制器在固件升级过程中断开 ===

***提示：***如果你在启动控制器时遇到问题，请在恢复之前将电池取出15分钟，以便在发生这种情况时提供帮助。

将你的控制器插入Xbox One控制台或PC。在这一点上，你的方法会有所不同。还应该注意一个功能控制器需要使用控制台进行控制器固件恢复。

要在控制台上恢复控制器，请按照下列步骤操作：

*步骤1：在控制台上，导航到***设备和配件***。

*步骤2：找到Elite控制器。如果它是正确的控制器，它应该提示***需要更新***。

*步骤3：重新运行固件更新。

*步骤1：安装***Xbox配件***应用程序。

*步骤2：一旦安装了Xbox配件，请将控制器插入。如果您的控制器对PC和Xbox配件可见，则应打开并说***需要更新***。

*步骤3：点击***更新需要***，并允许固件重新安装。

如果你正确地执行了这些步骤，你的控制器应该恢复正常。

== 控制器不能在计算机上运行 ==

当使用USB电缆将控制器插入计算机时，控制器不起作用。

=== 控制器驱动程序没有安装 ===

***注意：***通过手动安装驱动程序来纠正问题需要管理员权限。标准帐号和限制帐号的用户需要使用管理员密码来解决这个问题。

***手动修复***

*步骤1：插入控制器。如果自动驱动程序安装失败，请继续下一步。

*步骤2：打开设备管理器并找到控制器。这通常位于Windows 7和8.x系统中的***Xbox外设（Legacy）***下。

*步骤3：选择***Driver***选项卡。

*第四步：点击***更新驱动***。

*步骤5：尝试使用***自动搜索更新的驱动程序软件***。如果这不起作用，请转到步骤6。

如果你做得正确，你的控制器现在应该工作。

***自动安装***

***注意：***这个驱动程序比较老。一些游戏可能无法正常工作，直到在设备管理器中更新。

驱动程序可以在这里找到：[http://www.techspot.com/drivers/driver/file/information/17648/|64-bit .exe（TechSpot）]

== 控制器不会连接到游戏机 ==

''我想控制Xbox One，但我的控制器无法连接或不会保持连接很长时间。

=== 低电池电量 ===

您的电池电量可能较低。如果电池电量不足，控制器的无线信号强度可能较弱，因此无法连接到游戏机。您将要更换电池或为控制器充电。

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 另一个无线设备是干扰 ===

冲突的信号可能是连接问题的原因。考虑关闭附近的无线设备并重新连接控制器。

=== 太多的控制器连接 ===

确保没有超过“八”个控制器连接。这是Xbox One游戏机的限制。

=== 控制器不活动 ===

如果您将控制器放置超过15分钟，然后再次使用控制器，则可能需要重新打开控制器。

=== 控制器超出范围 ===

你的Xbox One控制器信号的范围为30英尺（9.1米）。确保你在这个范围内。

=== 控制器不同步 ===

=== 麦克风防止连接 ===

有人报告说，控制器不能连接插入的头戴式麦克风。拔下麦克风，然后重新连接。如有必要同步。建立连接后，再将麦克风插回。

部件：[产品| IF294-037 | Xbox One耳机插孔]，[产品| IF294-026 | Xbox One耳机适配器]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，[产品| IF145-020-5 |镊子]（推荐）

如果你使用Xbox One耳机适配器来解决问题，则不需要工具。

== 控制器将无法打开 ==

“无论我尝试连接或同步我的控制器多少次，它都不会打开。”

=== 低电池电量 ===

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 低电池组 ===

你的电池可能完全耗尽。使用USB线将控制器插入控制台。要检查电池的充电方式，请按下Xbox按钮进入主屏幕，充电将显示在主屏幕的右下角。

如果电池组不能充电，或者耗尽太快，可以更换电池组。

部件：[产品| IF294-027 | Xbox One电池组]

所需工具：无

=== 充电电缆不良 ===

你的充电电缆可能有缺陷，根本不会给你的控制器充电。如果是这种情况，你将需要购买新的电源线。

部分：[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

== 粘性按钮 ==

''我的控制器上的一个或多个按钮回弹不正常。 ”

=== 污垢堆积 ===

部件：[product|IF294-022|纽扣垫|new_window=true]，[产品| IF294-023 |纽扣盖| new_window = true]，[产品| IF145-308 |酒精清洁垫| new_window = true]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，[产品| IF145-020-5 |镊子]（推荐）

更换开关本身需要[guide|36848|更换主板]。

部分：[产品| IF294-015]

工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，焊台[产品| IF145-020-5 |镊子]（推荐）

== 故障的摇杆 ==

“我无法正确导航我的Xbox One”。

=== 残渣堆积 ===

你的遥感可能会粘住或不能正常旋转。查看[guide|36840|摇杆更换]指南，以便你可以拿到拇指指甲并清洁它们或更换摇杆头。

零件：[产品| IF294-016 |摇杆套]

所需工具：[product|IF145-027-3|TR8 Torx]，[product|IF145-002-2|Spudger]

=== 损坏的摇杆 ===

零件：[产品| IF294-016 |拇指套]

所需工具：[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]

== 控制器不会振动 ==

“当我玩游戏时，我的控制器没有震动。 “”

=== 振动设置未启用 ===

确保你的振动设置已启用。这可以在您正在玩的游戏的设置中完成。

=== 低电池电量 ===

如果电池电量不足，控制器可能无法振动以节省电池使用时间。更换电池或给控制器充电。

部件：[https://www.amazon.com/Energizer-Batteries-Designed-Prevent-Damaging/dp/B00451SSBI|AA电池Xbox One]，[产品| IF294-027 | Xbox One控制器充电电缆]

所需工具：无

=== 振动可能不被游戏支持 ===

尝试在您正在玩的游戏上使用另一个控制器。如果控制器仍然没有振动，游戏很可能不支持这个选项。

=== 振动电机有缺陷 ===

部分：[http://www.ebay.com/itm/Xbox-One-Controller-Replacement-Trigger-Rumble-Motors-/272472389448|Xbox一个控制器触发振动电机]

所需工具：[产品| IF145-225-3 | T6 Torx]，[产品| IF145-027-3 | TR8 Torx]，[产品| IF145-002-2 | Spudger]，焊台[产品| IF145-020- 5 |镊子]（推荐）

您的所有投稿皆享有基于开源创作共享许可协议（CC BY-NC-SA）的著作权利。

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