Laptop not turning on
The laptop will not respond or show any signs of turning on.
Faulty power adapter (power light is off)
First, plug the laptop into a different outlet to see if that is the issue. Check the power adapter to see any damage or loose parts. If there is any damage and/or loose parts then a replacement is needed. If there is no damage or loose parts and the laptop is still not turning on then a replacement for the power adapter is needed.
Power supply unit is not charging battery (power light is on )
Unplug the power adapter and remove the battery from the laptop. Press and hold the Power button for 30 seconds, then plug the power adapter and insert the battery back into the laptop. Press the power button again and the laptop should turn on.
Faulty battery (power light is on )
Plug in the power adapter and see if the power light is on. If the laptop only powers up when the adapter is plugged in, then the battery is faulty. Replace the battery using this guide.
WiFi not connecting
The WiFi is not connecting to the internet.
WiFi hotkey not turned on
Press the FN and F2 keys at the same time. It should activate the wireless function.
Computer not connecting to a wireless network
Press the Windows key and enter “Device Manager” into the search bar. Find whether the Internet Interface card appears with the exclamation mark, and then you can download the latest driver for the internet card on ASUS’ official site.
Short battery life
The battery is not lasting as long as it should.
The battery is draining too fast
If you had the battery for two to four years, and hed approximately 1000 full charges, then a replacement might be needed.
Background applications are draining battery
If you are running some unneeded programs, then it may be eating your battery life. Close them to make the battery last longer.
Laptop is in High Performance Mode
Press the Windows key and enter “Battery Settings” into the search bar. Locate the battery saver option and choose the option. This should make your battery last a little longer.
Keyboard is not working
The laptop is not responding to the keys being pressed.
Keyboard driver is not working properly
First, try an external keyboard and see if the keyboard is still not working. If it still does not work then you will need to uninstall the keyboard driver from the Device Manager. Press the Windows key and enter “Device Manager” into the search bar. Find the keyboard driver and uninstall the keyboard driver. Once the Device Manager uninstalls the keyboard driver then reboot your laptop so it will reinstall by itself.
The keyboard is not printing standard US letters
Press the Windows key and enter Control Panel into the search bar. Go to Region and Language in the Control Panel and make sure everything is set to the United States.
Laptop is overheating
The laptop is getting too hot.
Laptop fan is broken
Listen to the fan, if the laptop is louder than usual, then the fan may be running abnormally and a replacement is needed. If the fan is making no noise then it may be broken and a replacement is needed. Look at our replacement guide.
Computer is clogged with dust
The main cause is a clogged or broken CPU fan which pulls heat from the processor. To clean or repair the CPU, you can follow the fan guide below (insert link to Fan Replacement guide). Start by taking apart the laptop, cleaning out all the dust, and making sure the heat sink is nice and tight on the CPU. You should blow compressed air into the vents on your laptop, and into other openings such as the fan intake vent to help keep the air circulation and prevent dust from accumulating on internal components.
Thermal paste is dried up
First disassemble the laptop and locate the CPU. You will need some thermal paste. Squeeze out a dot of thermal paste directly onto the center of your CPU. Your dot should be a little smaller than a pea. Next, apply the thermal paste onto the CPU and spread it evenly in all directions. We recommend you use a very slight rubbing motion as you press down on the cooler. This helps to spread the paste better.
Here is a guide that will make it easier to understand.