black spot and unresponsive screen.

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Motorola Razr 40

有关 Razr 40 的维修、拆解和故障排除信息。Razr 40 在北美也被称为 Razr 2023，是摩托罗拉于 2023 年 6 月发布的一款智能手机。尽管是 2023 年 Razr 系列中价格最亲民的一款，但其独特之处在于拥有一块大尺寸可折叠屏幕以及位于后置摄像头边框上的小型显示屏。型号为 XT2323。

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Rileigh A @rileigha

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发帖于: 2024年11月15日

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black spot and unresponsive screen.

My five year old sister dropped it on carpet and then there was a big black line horizontally along my screen, and the top half of the screen was completely unresponsive (the bottom half still worked). The black spot has since expanded and now the entirety of the large touchscreen is unresponsive.

I wanted to send it to Motorola to get it fixed, but their website keeps giving an error code and telling me to come here. I have a Razr 2023, and have only had it since January, but it's completely unusable now. Does anyone have any advice at all?

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Exact same thing just happened to me.

What did you end up doing? Any insights and advice would be appreciated.

由 Ggi 完成的 2025年3月11日

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Exact same thing just happened to me.

What did you end up doing? Any insights and advice would be appreciated. — Ggi

Lynx @lynx_tech 声誉积分: 767 11 3 · Answer 1 · 2025-03-11T15:20:28-07:00

Lynx @lynx_tech

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发帖于: 2025年3月11日

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Your phone likely has physical damage to the screen and needs repaired. I don't know which page on the Motorola website gave you the error code or what the error code was, but just in case, here's Motorola's repair FAQ: https://en-us.support.motorola.com/app/r...

If that page doesn't work, iFixit has some documents about repair for this device: Motorola Razr 40

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