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The tablet in question randomly stopped working. The screen went blank for no apparent reason with no physical damage or drops leading up to its failure. The tablet still makes sound when plugged into power but the display just shows no life. I have already tried to hard reset the tablet which has not worked. Is there anything else I could try before deeming it unfixable for my customer? I could replace the screen but I don’t want to do it if it won’t work.
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@joshfriesen going by everything you have checked and tried, this does sound at minimum like a failed LCD or at worst a failed component on the motherboard for the video. At this point, you have to make a decision to either replace the screen, or to return it to your customer as "not repairable"
Of course, you can always check the components and see if that reveals if it is the circuitry or the display. Since you did not tell us the exact model for this tablet, here is the troubleshooting for the SM-P615/619
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I want to keep you updated that I replaced the screen on the tablet and it now functions again. The customer in question was fed up with the issues that it was having and just gave it to me in exchange for a discount on their other repair.
@joshfriesen glad you got it working. Great job! Thanks for coming back to let us know,. That means a lot to us.
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