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Repair documentation for the updated Sony PlayStation 5 DualSense controller. Model number: CFI-ZCT1W FCC ID: AK8CFIZCT1A

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Headphone jack not working

So my controller fell off my desk with my headphones still plugged in. (no I did not rage brake it) It bent my headphones and ripped part of the jack off of the motherboard. Is there any way of fixing this without replacing the motherboard? And if not where can I get a new motherboard?

Update (06/23/23)

Thank you all your help! After checking again it did rip pads completely off the board. So at this point I'm going to wait until I get the new soldering station and hot air station I just ordered to fix this. (I was waiting for an excuse to finally spend the money) once they come in I plan on following the traces to a point that I can solder a wire in to complete the circuit. Thanks again this is probably one of the most helpful and honest communities that I know of.

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Hi Michael,

Whether you can fix it or not really depends on what condition the circuit board traces are in. If the jack came off cleanly without ripping any pads out, then it should be entirely possible to solder it back on. If, however, it came off badly and took the traces off with it, repair may still be possible but will be much more difficult.

Since we can't see what you're working with, you'll have to be our hands and eyes. First thing you'll want to do is use the motherboard replacement guide up through Step 18 to get to the headphone jack so we can see what's going on there.

DualSense Controller v2 Motherboard Replacement - iFixit Repair Guide

If the jack comes off the board, take some high resolution pictures of the circuit board without the jack in place; otherwise take the best pictures you can that show the pads where the jack mounts to the board.

Once we can see what's happening we can figure out whether you can just replace or resolder the jack or if more extensive repairs would be required; up to the possibility of replacing the motherboard. The jack itself is easy enough to get if it's broken and in need of replacement; I'd check eBay, Amazon and AliExpress to start with. Here's the first example that came up on a cursory search.

Amazon.com: 1PCS Earphone Socket Replacement for PS5 Headphone Headset Jack Port Connector for Playstation 5 PS5 Controller Repair Parts : Video Games

Good luck; let us know what you find!

Update (03/04/24)

@ice76868 From what I can tell there are six surface mount connections to the circuit board on the headphone jack.

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You'll have to get into each of those six pads with the tip of a soldering iron and touch the connector until the solder melts on that pad, then move on and repeat for the other five. It could be a little tricky since there are other connectors in the way, but the arrows point to the pads on one side you'll need to touch with the tip of the soldering iron.

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How exactly would I have to resolder the jack?

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Hi

If the board and the connector are still in good condition you should be able to resolder they back togther

If not you may need to order a new jack or do some trace repair

If not you can get a new board on eBay…just make sure you buy from a reputable seller so you get a good one:-)

Hopefully this helps

Any questions please ask

Thanks:-)

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