MacBook Pro 2017 backlight issues

Question

MacBook Pro 13" Touch Bar 2017

A1706/EMC 3071—于2017年6月上市，这台13''MacBook Pro以可升级至3.5Ghz酷睿i7动态超频至4.0GHz的Kaby Lake处理器为特征。

276 个问题查看全部

emma Chang @emmamecare

声誉积分: 25

1

发帖于: 2022年3月4日

更多选项

MacBook Pro 2017 backlight issues

You have reported that the MacBook Pro backlight issues are caused by a delicate flex cable,

Apple announced Service Program will repair affected devices, which includes machines sold between October 2016 and February 2018 for free, this time repair program only cover 2016. My computer is 2017 product (13-inch, 2017, Two Thunderbolt 3 ports), it has back light problem too, Apple repair checked and ask for UDS$ 550 to repair, because they only free repair for 2016, why and what can we do?

回答此问题我也有这个问题

这是一个好问题吗？

是否

得分 2

添加一条评论

3个答案

Dan @danj 声誉积分: 479.7千 Self employed contract worker 35 329 971 · Answer 1 · 2022-03-06T08:37:09-07:00

Dan @danj

声誉积分: 479.7千

Self employed contract worker

35

329

971

发帖于: 2022年3月6日

更多选项

You are not the only one that has faced this, you need to ask for a warranty exception as this is a design failure.

The window to get any relief is closing! Which is likely why Apple is now charging for the repair.

这个答案有帮助吗？

是否

得分 0

2条评论:

I’m having the same issue. Would you please be able to let us know How can we ask for warranty exception??

由 Salim Subedi 完成的 2022年9月28日

Heres the fluxgate issue Apple Finally Addresses Flexgate with New MacBook Pro Repair Program

There is also one fo the keyboard issues as well

Here are the two programs:

13-inch MacBook Pro Display Backlight Service Program

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

由 Dan 完成的 2022年9月28日

添加一条评论

khangneovip @khangneovip 声誉积分: 1 1 · Answer 2 · 2023-02-20T23:15:12-07:00

khangneovip @khangneovip

声誉积分: 1

1

发帖于: 2023年2月20日

更多选项

Same with my 2017 13-inch model, did you manage to fix it?

这个答案有帮助吗？

是否

得分 0

3条评论:

@khangneovip - You better hop into your vehicle and get your self to an Apple Store ASAP!!

Your time is very short in getting this fixed under the extended warranty program (review the Blue URLs I posted above) otherwise it’s out of your pocket! MacBook Pro 13" Retina (Late 2016-2017) Display Assembly were it would be free!

I’ve gotten the 2017 fixed a few times asking for a warranty exemption as they know the 2017 faced the same issue!

由 Dan 完成的 2023年2月21日

Hey Dan!

I've had the same issue, called apple customer support and they've told me that only the 2016 model would be covered even though they know some 2017 models may experience this, insane. How did you go about this in store? I'd like to try to get it fixed asap!

由 Christy 完成的 2023年2月21日

@clvidmar - The squeaky wheel gets the grease! Don’t accept No, make it a YES! Many country’s have longer (better) protection laws that the US! Find out what your protection is.

Press for a warranty exception, ask for the repair manager then the store then the regional managers. Write a letter to big Tim as well as talk to your local consumer protection groups, write a complaint as well!

But what worked a few years ago is getting harder as this system is getting close to the vintage listing when Apple wipes there hands of servicing the system

由 Dan 完成的 2023年2月22日

添加一条评论