Not able to scan to file
Printer is connected to the wireless network and all devices - laptops, phones and tablets - can send files to the printer which are successfully printed, i.e. the MFC is connected to the network. However, when I try to scan from the MFC to laptop the error message “Not able to scan to file” appears on the MFC screen. When I go to the control panel the MFC scanner profile says it is working correctly. I do have a work around (scan to USB drive then transfer drive to laptop) however this is not ideal. Any solutions would be appreciated. Thanks
Are you scanning to the laptop via the printer's built-in software or via Windows?
由 Andrew S 完成的
Hi Andrew, I'm not sure, I have tried both the WSD port (is that windows?) and the two Standard TCP/IP ports that begin with BR on the assumption that the BR relates to Brother. The printer function is working using the WSD port. Regards, Ian
由 Ian Shields 完成的
@Ian Shields Does the laptop run Windows?
由 Andrew S 完成的
Yes, Windows 10
由 Ian Shields 完成的