Error 2474 on status
Hello
I have replaced the toner detection sensor yet still get this error code and it states that the toner cartridges need replacing yet they are new. any help/advice would be much appreciated.
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Try pulling out the Ink cartridge you replaced. And shutting down the printer then putting the cartridge back in after you restart the printer.
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3
Thanks for your offer of advice, sadly it didn't work. I still get the message that each colour toner is not installed.
Most of the time this happens because the contacts are not clean. Look for a copper or metal contact on the ink cartridge. And be sure they are clean you can use a Pencil eraser to clean them. Then exam where they would touch in the cartidge holder. And clean those contacts. See if that helps.
