4G data not working

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Motorola Moto E4 Plus

The Moto E4 Plus—also known as the, XT1774, XT1775, XT1776 or Moto E Plus 4th Gen—features a large 5.5" HD display and smooth metal design. Equipped with a 5000 mAh battery, a water-repellent coating, and fingerprint reader.

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Sarah @sarabi

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发帖于: 2019年10月28日

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4G data not working

I’ve had my Moto E4 Plus for almost two years now and it’s been fine, but about two months ago my 4G data stopped working. It’s not like I have 3G all the time and just can’t connect to 4G, I just only have an internet connection when it is weak. For example, I can be downtown in a city and have nothing, but in the middle of the woods I’ll have a weak connection.

I’ve looked through my settings to see if there is anything that I may have pressed unknowingly, but after resetting to all of my original settings it is still a problem. I’ve also went into safety mode to see if an app I downloaded was blocking it, but that didn’t help either.

Does anyone know what could be wrong, and possibly a solution?

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I have motorola noto e4,my cousin brought it from karachi ,he told me that it was connected to4g networks in Pakistan ,or simpky karachi ,but when he brought it kashmir, it stopped connecting to 4g network on every network sim ,there are many motorola phone which only connect 4g in pakistan,not in kashmir,kindly someone help ,me... Please

由 umarnazir843 完成的 2020年5月19日

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I have motorola noto e4,my cousin brought it from karachi ,he told me that it was connected to4g networks in Pakistan ,or simpky karachi ,but when he brought it kashmir, it stopped connecting to 4g network on every network sim ,there are many motorola phone which only connect 4g in pakistan,not in kashmir,kindly someone help ,me... Please — umarnazir843

haseebmayo408 @haseebmayo408 声誉积分: 13 1 · Answer 1 · 2020-03-02T04:15:11-07:00

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haseebmayo408 @haseebmayo408

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发帖于: 2020年3月2日

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My device is not 4g working

My device 4G not working

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rustedchip @rustedchip 声誉积分: 2.4千 6 1 1 · Answer 2 · 2019-10-28T16:41:05-07:00

rustedchip @rustedchip

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IT IS JUST A PERSONAL EXPERIENCE — I was having the similar issue with a Customer after screen replacement, and after check Settings and a Factory Reset the problem persists. Opening the phone i saw one of 2 antennas was disconnected, put it in back fixed the issue.

can be something disconnected inside, a software issue and maybe is your carrier, a call can answer it, may they lower your data plan or something like that.

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Thank you for answering! I don't believe it is a carrier issue, my phone had to switch over to Boost Mobile since Sprint Forward no longer exists, and switching didn't solve the problem. Do you know if there is a way I can check to see if an antenna is disconnected on my own, or do you think I should bring it somewhere to be looked at?

由 Sarah 完成的 2019年10月28日

If you dont feel comfortable taking apart your phone, a place named genius phone repair does free diagnostics for any issue

由 Dylan Devries 完成的 2020年5月19日

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