What is a printer failure?

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HP Officejet Pro 8600 Plus

HP Officejet Pro 8600 Plus 可以通过其型号 N911g 进行识别。该打印机于 2011 年发布，其外观为棕色，并配有触摸屏控制面板。

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Evan Lei @evanlei1

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发帖于: 2019年9月20日

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What is a printer failure?

It said “printer failure,” but I don’t know what happened that caused it. It said,

Printer Failure

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

Then I took pictures:

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Evan, have you received any offline replies? I have this exact issue with my OfficeJet Pro 8600 Plus, using my Mac that's running OS X 10.14.4. I've done all of the suggested troubleshooting too, and now I can't even run the HP EasyStart app to check if the firmware is up-to-date b/c even tho the wifi icon is lit up on the display, EasyStart can't find the printer on my network. And I can't get beyond the "printer failure" message on the display...!

由 K Lee 完成的 2020年6月23日

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Evan, have you received any offline replies? I have this exact issue with my OfficeJet Pro 8600 Plus, using my Mac that's running OS X 10.14.4. I've done all of the suggested troubleshooting too, and now I can't even run the HP EasyStart app to check if the firmware is up-to-date b/c even tho the wifi icon is lit up on the display, EasyStart can't find the printer on my network. And I can't get beyond the "printer failure" message on the display...! — K Lee

Angststern Strahlendschild @angststern 声誉积分: 97 3 1 · Answer 1 · 2019-09-20T13:36:59-07:00

Angststern Strahlendschild @angststern

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Sure looks fine internally.

Have you tried the troubleshooting steps on HP’s support site? My gut tells me there might be paper stuck in the duplexer. I’ve had that same model printer and it seemed like it was getting choked with paper constantly.

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HP Officejet Pro 8600 Plus

What is a printer failure?

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