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Whirlpool refrigerator top light and freezer light not working.

Hi, all.

I have Whirlpool WRX988SIBM03.

After about 2 years of use, I had some condensation problem in the freezer so had to fix that by clearing drain hole, after that I notice ceiling light and freezer light not working. only the side lights work when you open the door.

after reading thread about similar problem, I checked freezer light as others said, I notice freeze light doesn’t work when you open freezer. So I replaced freezer light as told but still same thing.

What can cause this? Is this control panel issue in the back?

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Are the lights strobing or flickering?

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it was dim before not it's off. no flicker or strobing.

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I, like the other have got the fridge light syndrome going on.

My unit has one led light in each side.

About a month ago the fridge light would flicker and go dim when I opened the door. I played with the door switch and got it to come back bright, but the next opening it would be dim again. While dim, the freezer light is dark(or very very dim. I can see them)

Now , the fridge side is basically off and dark(if you look straight up at the light you can see they are getting some power but barely) Same for the Freezer side. Wife is PO’d.

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@BentBow

What is the model number of the refrigerator?

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wrs325fdam04

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Hi,

Couple of things to check just in case it is two different problems and not one affecting both sets of lights

1 For the freezer light there is a light switch in the freezer that may have gone faulty. Check that the switch is still working electrically, i.e. not open circuit when released.

Click on freezer liner parts diagram and find part#7

2 For the overhead lights in the fridge, it appears as though the 3 overhead light modules are connected to the LED module control board.

Click on fridge liner parts diagram and find part #27

Since the freezer drain was blocked, meltwater may have got in between the freezer and fridge sections and affected the control board or even the individual overhead LED modules.

If the individual modules appear to be OK at least you can test if there is power being applied to them from the LED module control board.

Given that the sidelights are still working, it may be that only certain sections of the board are faulty.

Here’s a link to a supplier that shows all the parts and how much they cost.

There are other suppliers online that may suit you better. Just search for WRX988SIBM03 parts to get results.

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where is the LED control board located on a WRX986SIHZ00?

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@tb moore

The LED control board for your model is part #27 - Cabinet parts diagram

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Half of my lights stopped working...freezer and back of fridge. Front of fridge working and fridge drawer. I found they were two circuits and if one light went out, all in the circuit go out. To find which was burned out I unplugged one in the working lights(they all go dark) and the plugged in the bulbs that were originally out one by one...if good the lights go back on. If all work then you know it’s not the bulbs..important because they are darned expensive...$60 for single and $289 for a triple. I found a single bad and found the led board on eBay for $25. Put the original plastic part on it and plugged it in snd all like guts working now.

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We had the same problem with the upper and freezer lights going bad. We purchased an extended warranty from Whirlpool. The serviceman could not repair the unit because the light module in the freezer (connected to upper lights) went bad and is covered with insulation. He called Whirlpool for help and they told him that it is not repairable and we need a new fridge. Our refrigerator is a top of the line Whirlpool with a MSRP of more than $3300. Whirlpool offered me an allowance of about $2,100 toward a replacement with no guarantee that the problem will not come back. That means a thousand bucks for their product that failed after about 13 months. Very frustrating. I think the consumer products Commissions and Consumer Reports need to look into the issue.

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where is the LED control board located on a WRX986SIHZ00?

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I GOT LIGHTS!!!!!!!

Finally said **** it and bought a freezer LED light and it came an hour ago.

Replacing the fridge side a few months back.... I replaced the top fridge light and it got me some dim light in the fridge from darkness. ... but the freezer remained dark.

Not anymore! rolled the unit out, unplugged it, popped the freezer light out, plugged the new one back in, plugged the unit back to power and opened the door to the BRIGHTEST lights. Like when new on both freezer and fridge.

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Might be possible you disturbed a connector while clearing drain. I assume this a frost-free refrigerator so if you had ice in freezer the defrost heater is probably bad.

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where is the LED control board located on a WRX986SIHZ00?

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Hi @BentBow

Here are all the components involved with the lights.

Given that it affects both the refrigerator and freezer compartment lights, I suspect that the LED light control board or the harness connection to it, is the most likely cause of the problem.

The switches would most probably only signal the control board to turn the lights on and off. It would be unusual for both door switches to go faulty at the same time.

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OKay... Replace the refrigerator light and I now have a light in the refrigerator working, but dimmer than what I remember.

Open the freezer side and that light comes on really bright and less than a second off and sometime it does not come on at all.

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@BentBow

Do you mean that the refrigerator light goes bright then off when the freezer door is opened? Only ask as the parts diagrams show no lights in the freezer compartment.

If there is a LED light in the freezer then it may be a faulty door switch. Can you hear the evaporator fan turn on and off when you manually operate the door switch? Usually the door switches have two functions in that when a door is opened (either door) the switch signals the control board to turn off the evaporator fan - to stop blowing the cold air out, and also to turn on the lights. Manually operating the switch just fools the control board so that you can hear the fan or feel the air from the fan with one door open.

Only suggest that this may be a way to check the switch.

If the fan starts and stops OK then it may be a problem between the control board and the LED light control board or the LED control board itself.

You may have to check the LED light control board -part #4 Refrigerator Liner parts for any obvious damage etc.

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I have the same problem and really don't want to spend money on something that should be working. How much did it run you in total? I've grown to live with it but won't buy a Whirlpool again.

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No the freezer has an LED light too. It comes on bright and then dark in less than a second when the freezer door is open.

Both the freezer and the fridge went dark after the fridge side had the flicker for about a month.

I bought a fridge light for $89 + shipping

Now the fridge lights up but it is dimmer than it use to be, before all this.

Open the freezer door and a light comes on Bright, then goes off in less than a second.(maybe very very very dim barely glowing) So the switches are making contact.

The freezer light looks to have one LED, in the LED assembly, completely dark when the other 3 LED barely glows (** *) And they strobe(but barely glowing) then go basically dark after about 5 seconds of strobing(pulsing) very very dim..

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@BentBow

If you disconnect the freezer lights what happens to the fridge lights? Are they any brighter?

It may be that the freezer light circuit is dragging down the voltage supply for the lights from the LED control board.

If the fridge lights work OK (brightness etc) with the freezer light disconnected (you may have to do this back at the LED control board) then there is a problem with the circuit wiring to the freezer lights.

If it makes no difference then it may be on the LED control board itself.

I'm a bit loathe to suggest that you disconnect the fridge lights and then check what happens to the freezer lights as it might damage the control board more as the freezer light circuit seems to be the one that has the bigger problem and may be causing the problem with the fridge lights

This is all conjecture as without a schematic (I can't find one) of how the LED power supply is supplied (I'm assuming from the LED control board) you just have to try different scenarios and check what happens. You may have to check the LED control board initially for any obvious damage to the components

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Mine had the strobe problem. When the door was opened all the lights in the fridge and freezer would strobe. I popped the fridge light down from the top with a butter knife and checked the LED board for burnt components. I found none. I troubleshot the problem for awhile with the light board hanging from the top. If pressure was applied to the side of the smaller connector, the light would work properly. After a bunch of trial and error fixes I finally determined that the pins sticking up from the board into the smaller connector were not forming a consistent mechanical (and thus electrical) connection to the female pins on the male connector coming from the supply. I found a couple of very small sewing needles and wedged one of them each of the wire holes in the top of the connector coming from the supply so that the connection was constant and stable. I dyked them off short enough to clear the top of the light holder in the ceiling of the fridge and popped the light back in. Works fine so far after several days. Saved an outrageous $180+ for a replacement light. Especially considering there is nothing wrong with the original.

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WRS325FDAM04 Same issue as everyone else it started with the top light flickering and then it went out and then the freezer went out. I replaced the light switches on both sides with no look so now I will move to the upper main light since that seems to be the first on inline. Let me just say this is the last Whirlpool appliance that we ever buy we bought a new home with all Whirlpool and they have all given us issues.

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