Black screen, “SMART TV” message

Question

Samsung Television

Repair guides and support for your Samsung TV.

2620 个问题查看全部

Pierluigi @piex81

声誉积分: 19

1

3

发帖于: 2019年5月26日

更多选项

Black screen, “SMART TV” message

Hi, I have a UE49K5500 Samsung television.

Today, while I was playing with a retro gaming device (raspberry PI 3 B+) connected through HDMI, the screen of the television became black and no sound.

The standby led works, it is red and reacts to remote control. But the screen remains black. Sometimes appear a big central white message: “SMART TV”.

I disconnected all cables (antenna and hdmi), but it still doesn’t work.

some weeks ago a lightening damaged some devices in the apartment, even a raspberry connect to the television (then I replaced the rasberry). Since the lightening, in these weeks I used the television just for some hours.

What could it be happen? How can I solve?

回答此问题我也有这个问题

这是一个好问题吗？

是否

得分 1

添加一条评论

1个答案

oldturkey03 @oldturkey03 声誉积分: 784.3千 1.1千 894 2.3千 · Answer 1 · 2019-06-02T08:36:03-07:00

最有帮助的答案

oldturkey03 @oldturkey03

声誉积分: 784.3千

1.1千

894

2.3千

发帖于: 2019年6月2日

更多选项

@piex81 try to see if this reset will work for you. While the TV is on, press and hold the EXIT button on the Samsung remote for 12 seconds. The standby light should blink the entire time without interruption. You should then see a factory reset screen giving you a warning message. Go ahead and select OK to reset the TV. Let us know what you get. If that does not yield any results you will have to go ahead and open the TV up. check the boards for obviously damaged components etc. Post some images of your boards with your question so that we can see what you see. The main board would be my prime suspect. 在已经存在的问题里加入图片

这个答案有帮助吗？

是否

得分 1

添加一条评论

Samsung Television

Black screen, “SMART TV” message

1个答案

添加你的答案