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I replaced the OEM battery and now all I can get when I plug it into my computer is this message: apple.com/support/ipod with a sad faced ipod and "!" in a triangle. I can't get it to charge.
Before the message, the apple logo comes on though... How can I get my ipod back up and running?
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Cindi, to change your battery you had to remove the hard drive. If it worked before without any problems, make sure that the cable is properly seated and properly directed. I have actually seen that people turned it over and disconnected the wrong ends. Anyhow, that is where I would start to troubleshoot. Good Luck and let us know.
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Sorry Oldturkey, I chose the wrong model # the first time around here but I do remember taking the other cable off so I went back and took them both off and re-attached.
Does it matter if the power switch is on or off when I do it because it was on this last time and I still have the same problem.
Okay looks like you changed the device. The 5th gen ipod does not have to have the HDD removed to change the battery :-) however, same principle applies. Most of the errors that relate to the sad face are HDD related. Run the diagnostics mode on your ipod video. Here is a link that will help you with that. Watch the connector on the logic board. When you pull up the clasp to unlock it. SOme people break it off. Use a small paperclip and bend it L-shape and pull gently STRAIGHT up...;-)
It really should not matter, but definitely put the hold switch on before you open the ipod.ALso make sure that the cable is properly connected to the HDD, some of those cables do get internally break and the sharp bend. The cables are really inexpensive. I usually test my HDD by using a ZIF-to_Usb connector and running the HDD externally to make sure it is ok...
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It really should not matter, but definitely put the hold switch on before you open the ipod.Also make sure that the cable is properly connected to the HDD, some of those cables do get an internal break and the sharp bend. The cables are really inexpensive. I usually test my HDD by using a ZIF-to-Usb connector and running the HDD externally to make sure it is ok. Use a small paperclip and bend it in an L-shape to pule up the clip for the battery connector. Pull gently and STRAIGHT. Many people break the connector off the logic board, because they angle the tool and pry it off. The sad face icon is mostly associated with a bad HDD so if your battery is connected properly, check on that. You should also try to place the ipod in Disk Mode and see if you can access the files on the drive to see if your drive functions okay. Here is how you do it. Furthermore, your ipod has its own diagnostics. Access it like this and see what it does. Let us know what works so that we can continue to help you if needed. And sorry, I delete my first answer accidentally...:-)
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Hi, I reopened your first answer.
You are the man with all the power...thank you :-)
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Cindi, any results on your ipod yet?
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