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索尼的新一代电视游戏机,于2013年2月20日发布,并于2013年11月15日开售。

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Unrecognized Disc error ps4

so my ps4 is having a problem reading all discs i had the problem start with the old disc drive, and now it is still happening with the new one, i have tried rebuilding the database, but that did not work, so the disc drive takes a disc spins up a bit, stops then it sounds like the disc is pulled in again, then it comes up with unrecognized disc, can anyone help me here?

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Have you tried it turning off and on again?

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did u trasnfer board?

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i have done system update still not working i can't play any of my games

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Everytime i put my games in when its in tha process of downloadin it stops and say disc is damaged or dirty and i put a brand new game in it can yall help me please

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I have the same problem but with other disc put the ps4 upside down then put the disc and start hitting the ps4 with ur two hands u will hear the fan is working but don’t stop hitting it unless u saw on ur screen that you can play the disc if it make the weird sound take the disc out then put it back and hit again . Btw every time u turn of the ps4 u have to repeat these steps and good luck

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Just change the PS4 from the horizontal to the vertical position . It happens to me on the PS4 pro

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Done that myself but afterwards it will still fail replace the disc drive as lasers in the disc drive have died

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You’re a &&^&^$^ legend man!!!! Worked for me

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what the actual &&^&, my brother had this problem for a little while and we just fixed it by standing it up right. Big thanks to you!

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I just bought a used ps4 and it is playing dvds but not games I have gone through all trouble shooting that is recommended as far as safe mode goes. I have taken it completely apart and cleaned it. but still the problem continues. I have initialized it. and everything, turned it sideways upside down and all. still not fixed

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Works on ps4 slim tysm

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Don't do anything. I Just change the device position from horizontal to vertical and the problem simply solved. Try it first and then try other ways.

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Thanks this was very helpful. It worked

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Found this after doing safe mode update install and other rubbish. Changed my console to the vertical position... bingo. Cheers

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It didn’t work for me

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I bought fifa 21 today and i put it in like an hour ago but it is just saying unknown disc

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Same here... Bought Cyberpunk 2077 today... Disc spins couple of times, than it makes a sound of locking the disc in again, spins a couple more times and stops spinning.. I get the message 'unrecognized disc' . Now he doesn't recognize none of my games anymore... A simple dvd on the other hand he can still play,.. Yesterday evening there was a new playstation system update, maybe it has something to do with it..

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My fix it is quite crude and may cause further damage if not done properly. The way I fixed mine is the same as I've done since PS2. (Try at your own risk) Remove disc, lift the left corner of the PS (where the disc drive is located) about 4/5 inches. Then, let it drop. Do this once or twice, insert disc and listen to hear if the PS hums or clicks. If it hums, it's ready, if not you could try it again or go another route.

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Cant believe this actually fixed my issue first try. Thanks mate,

5th November 2020

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After trying most of the other fixes (except replacing the optical drive) I figured screw it, why not. Two drops later and I’m playing Valhalla again.

Too bad dropping it didn’t fix the problems with the game too...

Thanks Toby!

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Your welcome.

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Holy jesus, my guy! You have just saved me... cant believe this worked. Try it just for the vibes I promise.

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someone had a similar issue awhile back try the fixes recommended in this link : ps4 wont read disc, just spinning and stops SOLVED!

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its a brand new disc drive, there should not be anything wrong with it, i just put it in today

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You say it’s a new drive. As it says elsewhere on this site “Be aware that the optical drive is "married" to the motherboard. If you need to replace your optical drive you must remove the motherboard on the original optical drive and install it on the drive you intend to install in your PS4. “

So: If you didn’t and have thrown the old drive away, then it’s not going to work. If you still have the old drive, try transferring the old drives motherboard to the new one

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Are you sure this is true for the PS4 Pro? It seems to me the daughter board is actually part of the optical drive on the Pro, unless I'm missing it somewhere.

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That's the point - the daughter board is in the drive, but needs to 'stay' with the mobo, so the duaghter board has to be transplanted into any new drive..

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You only marry the board to the drive on the older model cuh 1200 , later models like mine cuh 1215a don't have the separate board for Blu ray just a tiny board that controls eject button. This is a software issue I've done ever possible fix including new drive now looking like I'll have to do a hard reboot totally wiping my system clean including operating system and even then I can't find anywhere that says it'll for sure fix the issue. It's an UNKNOWN bug that comes in with an update what Sony says

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Every time I put The Crew 2 disc it always says Unrecognized Disc even tried to turn it off and back on. Any tips?

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I have the same problem but with other disc put the ps4 upside down then put the disc and start hitting the ps4 with ur two hands u will hear the fan is working but don’t stop hitting it unless u saw on ur screen that you can play the disc if it make the weird sound take the disc out then put it back and hit again . Btw every time u turn of the ps4 u have to repeat these steps and good

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I had the same problem two days ago I literally tried everything from rebuilding database to initializing the ps4....nothing worked it takes the disc start spinning for like 30 seconds and stops and says unrecognized disc that made me go insane and watching all YouTube videos and try the tapping and put it in the horizon way but nothing so I said f*ck it and open my ps4 and see what's really going on... with YouTube guidance of course so I saw the problem there was a dust on the disc drive a lot of it....I cleaned all the dust and checked it took 5 seconds to know the disc I was very happy and put my ps4 back together and played my games with no problems

I don't recommend to open the ps4 urself, I had I little experience and I almost f*ck it up just try everything u can and hopefully something works if not just clean it in a shop or do it urself like me if u needed

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Clean your disk, restart the ps4, insert it opposite the ps4 blue logo. At least that’s what I did.

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Hello everyone,

My ps4 slim disk drive started acting funny .

It wouldn’t accepts disks . When I try inserting a disc , the Ps4 powers up and everything starts normal but the cd drive doesn’t react any more ! I decided to go get anyone but then I knew a friend who had the Ps4 slim as well , so I asked him if I could just put his one mine , just to know whether I really need to buy a new disc drive or it’s something else , which i did , his worked on mine . And then I tried mine on his , it worked as well . Perfect . So I decided to put it right back on mine ! When I did . Same Problem . It powers up the machine , but doesn’t take cd in .

Please I need your advice on what to do .

I will be really grateful if someone can help

Thanks in advance y all

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Same thing happens to mine. I have to slightly hit it with my knuckles so it’ll start up playing a game or blu ray discs. If I don’t it sounds like it tries to start up 7-8 times spits it out takes it back in and then says unrecognized disc. I just tap it and it works. I’ve taken it apart cleaned the laser. Cleaned all dusts and everything to refresh it and that only option works for me. I got the ps4 slim

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i bought a brand new pi boughts4 game and when i put in the system it want download and saying Unrecognized disc

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I was having the same problem, placed it in a vertical position after reading this thread,

works like a charm now, you guys are superstars.

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After awhile having it that way I still ended up having to have to new disc drive installed as it failed completely after having it vertical

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So I’ve been getting this error after cleaning my ps4 pro. The common recommendation of internet didn’t work for me. I was thinking about opening the ps4 pro. However this is what I did and it fixed the problem for me might worth a shot. Turn off ps4/ps4pro. Disconnect the ribbons from the motherboard ( You can find it opening the bottom part). Gently clean it with a microfiber cloth. Connect the ribbons firmly. After that I turned on my ps4 and voila it started working again. I didn’t find this solution anywhere. So posting it here. So that other people can try.

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i have had the same issue, was even about to open the console and clean it. Read this thread and done what everyone is saying and put it ito a vertical postion and it works. its the simple things in life

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I have tried putting the ps4 horizontal but nothing happens anyone got solution??

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Turn your ps4 from horizontal to vertical (with the disc insert point on the upper side) and then insert the disc.. Someone suggested it further down and it worked for me! Even after all that safe mode update bs

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my ps4 keeps saining unrecognized disc

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why is that in the solutions area

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Hi the fix is shown in this 1min video, very easy :)

https://youtu.be/ia8g29HD3tQ

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“stops then it sounds like the disc is pulled in again, then it comes up with unrecognized disc “

I am embarrassed to admit I had a perfect identical experience, new drive KES-495A, I removed the top of the optical drive to see what was happening and I had the disc in upside-down.

I neglected to remember that you access a PS4 from the bottom so all the parts are upside-down.

Please excuse me while I shut down my repair business.

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so what i did is: when you have a unrecognized disc error then take your disc out and put it back in. Once your disc is inserted just knock your ps twice or more it depends (Don't hit too hard tho) once you hear the disc spinning/reading then it's all good. It worked for me :)

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Two gentle knocks over the disc drive solved the issue here.

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had to do it once or twice when I used discs, now the dosc reader works properly again

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If you replaced the parts and your ps4 still doesn't work it's probably dirty, as a pet owner and smoker I constantly run into these issues, try cleaning the disc entrance so there's no resistance when putting one in, if it still doesn't work you might as well call you local tech repair, if they can't answer your questions you might have to pay to get it fixed

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