@nancydonald "then goes to system zoom error" possibly a stuck lens. Let us know if your camera is a FH25 or FH27. If you an, check to see if there is an error code in memory. For that do this:
Error Code Memory Function
1. General description
This unit is equipped with history of error code memory function, and can be memorized 16 error codes in sequence from the latest. When the error is occurred more than 16, the oldest error is overwritten in sequence.
The error code is not memorized when the power supply is shut down forcibly (i.e.,when the unit is powered on by the battery, the battery is pulled out) The error code is memorized to FLASH-ROM when the unit has just before powered off.
2. How to display
The error code can be displayed by ordering the following procedure:
1. Attach the Battery or AC Adaptor with a DC coupler to the unit.
*Since this unit has built-in memory, it can be performed without inserting SD memory card.
• Step 1. The temporary cancellation of “INITIAL SETTINGS”:
While pressing “W side of [ ZOOM LEVER ]”, [ SHUTTER BUTTON ] and touch the screen (Any position of the screen is acceptable) simultaneously, turn the power on.
• Step 2. Execute the error code display mode:
Display [ Version Disp. ] screen in the state of Step 1, and then move the [ ZOOM LEVER ] to “W” side.
The display is changed as shown below when the moving to W side.
Version Disp. → Error code display → Operation history display → Version Disp. → .....
If you have an error or multiples, give us the error code number etc.
Here is the manual for the disassembly of your camera in case you need to replace the lens unit FH27-Disassembly.pdf