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Hi. I was using my Samsung galaxy s7 today while i was surfing through facebook suddenly half of my screen was stuck. and when i moved back to homescreen it remained there. I restarted and then half of my phone was static with white dots. the other half is working and touch is also working on both sides. I have attached a video with it too. https://www.youtube.com/watch?v=F3zcn2nP.... Help will be highly appreciated. Thank You.
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ok try these steps.
Do a simulated battery pull by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. Check if the issue still occurs.
To check if an app you installed is causing the problem start the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Try wiping the cache partition of your phone from the recovery mode.
Backup your phone data then do a factory reset.
这个答案有帮助吗？
Hi Daniel, Thanks for your reply. But i have already tried these steps and it didn't worked out.
I have just tried these steps and they have fixed my screen problem thankyou
While h step worked
@Jean Mikhael this was nearly 5 years ago
声誉积分: 13
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My answer is too late, but I just had this problem last week.
Here is what I did and it worked as a charm. First I have Samsung Galaxy S7 that I love very much.
The upper 1/3 is lighted and lower 2/3 dark but responsive.
Solution: I did a hard reset through Safety Mode but that didn’t help. I went to setting, Display, Always on and disabled it. The clock will disappeared when the phone goes to sleeps so did the problem. I am not sure if factory reset is necessary or not but you can disable Always on first and see.
Hope that will help.
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Had the same thing happen a few hours ago. Soft, hard, and safe mode restarts did nothing, nor did a factory reset. I called *Verizon* rather than Samsung, and, so long as there is no water or shock damage when they get the phone back (there isn't...it's never been water damaged and I both haven't dropped it in a while and have an Otterbox to keep it safe when I do), the replacement is free (I've only had it for 9 months). They're sending me the replacement overnight for a small fee (would have been totally free if I was willing to wait a week for the phone) with the assumption it's a free warranty replacement, and a prepaid label to send the old phone back. I'm sure they'll charge a warranty replacement back to Samsung, but if you got your phone through your provider, go through them first!
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FYI...
Soft restart = holding down the power key until you get the "power/restart/emergency mode" screen and selecting restart.
Hard restart = holding down the power and down volume key for 10+ seconds until you get a black screen with the option to restart normally, in safe mode, do a factory reset, or power down. Then you select restart normally. This simulates pulling the battery in older phones.
Safe mode = same as hard restart, but select restart in safe mode by using the volume buttons.
Factory reset = same as the above two, but select factory reset, then you fully reset your phone. If half your screen isn't working, this can be tricky. You can get it back up again, but only if you can guess "right" where the keys that let you enter your email/passwords are. I managed to do it, but it wasn't easy!
had the same problem after taking some snaps swimming......the screen have been divided into two of which half is working......I can't also remove the battery......
I am having the same problem......after taking some snaps under the water, the screen have been divided into two of which half is working.......I can't also remove the battery.....everything is together......I am very worried since I got the phone 3 days ago
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try doing this to see if it works. https://www.youtube.com/watch?v=u2tzUkX8...
由 daniel 完成的
Hi Daniel, Thanks for your reply but it didn't worked.
由 Farooq Khan 完成的
Did you ever find out how to fix it?
由 Alexis Taylor 完成的
Couldn't fix it. Had to send it to Samsung to fix. Seems to be ok now. But after a few months, my new problem is that the S7 has gotten super slow.
由 Idris Roman Angeles 完成的
@alexist Fixed mine by replacing the motherboard. I found a cracked phone on ebay for cheap and swapped the motherboards.
由 David 完成的
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