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Model CUH-ZCT1. Released in November 2013 by Sony Computer Entertainment, this six-axis, 3.7 V lithium ion battery controller is uncomplicated to repair.

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Directional buttons not responsive

On my original PS4 controller (got another one when I upgraded to PS4 Pro), the up, down, left and right buttons just one day decided they didn't want to work anymore. I've tried resetting the controller, a number of times, with the same result, which leads me to believe it's not the signal to the PS4 but rather something within the controller itself. I'm not too keen on opening it up and it could not be the buttons themselves anyway but maybe a cable that goes from that area to the rest of the controller? Does anyone have any DIY advice before I break down and pay a bench fee?

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it is possible that the button connections on the circuit board have worn down but can be replenished by using a pencil on those points because of the graphite from it, obviously you would have to take it apart and use ifixit's guide.

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Thanks. I don't know enough about the controller's inner workings to confidently take it apart and do a "trial and error." I was kind of looking for someone to say, "hey I had the same problem. I did this and it worked from then on." I do appreciate your input though. :)

Hey I had the same problem, haha, I just bought mine from a old shop, looks new but the dpad all are not responsive others are okay tho, did you fix yours?

I ended up actually finding a YouTube tuturial on how to open it up and clean it out. it didn't work out well though and i just messed it up even more. I ended up having to buy a used controller so I could sell it with my old PS4.

My own problem is different, my dpad is working only when you want to select but when you want to play a match it won't work again so I use only analog, how will I fix it

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I have the same issue… Left, Right and Up buttons not working. Down is working:) it is interesting. Reset did not fix it.

I opened it and everything look sharp. Printed circuit looks brand new to me, so i started to think it is something mysterious happening… Maybe about the software, I do not know.

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Exact same issue here

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I have the same issue about up, right, left buttons.. down is still working, and all the others.. i opened it up but everytihng looks fine. Dont know what to do

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Same here, controller came with the console has been collecting dust for 2 years. Down works fine up left and right does not

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Same here. Up left and right just stopped working while I was playing. Down still works fine. Unable to understand what’s wrong

Same issue Up right and left have just randomly stopped working. Down works fine. But I noticed the buttons work when I plug my controller into my ps4 by usb. Idk it looks like this has been going on for a while

i have exactly the same problem, every thing is fine DS4 clean and healthy but up left and right arrow wont work , down works fine thou , and i am 100% sure its not a physical problem cuz i barley use my DS4

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I've has this happen to me on two controllers as well. Both original launch controllers that were left unattended for a few weeks. Only down button works. Also opened it, looked clean and nothing looked out of place. Very weird…

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Try buying a new DPAD kit for it or replacing the whole motherboard to it.

Nothing much you can do other than that, you have cleaned, took it apart, and put it back… etc etc. Nobody else could tell you do something that would fix it.

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I don't know if its an issue with PS4 pads generally but I have bought pads that some of the buttons will stop working after some weeks of playing FIFA. I think the flex of PS4 pads have been designed to be soo fragile. Any strain of dust or liquid will make it to stop responding. PS3 pads were not like this. Why PS4? It's really not fair Sony…

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Brandon Wiesner 将永远感激不已
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