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The ZTE ZMax Pro is identified by its black color, rear fingerprint sensor and its model name, Z981, which can be found under the rear case.

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How do I reset phone

How u reseat a zte phone

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@paulinacotton, Paulina, ZTE Zmax Pro Factory Reset Procedure:

From Main Menu go to Settings.

Find Backup and Reset option.

Select Factory Data Reset.

Tap Reset Phone.

Select Erase Everything.

((you will lose all data that has not been backed up))

Links below should help also in resetting your phone. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.

http://www.hardreset.info/devices/zte/zt...

https://www.youtube.com/watch?v=ssX1ULxV...

http://www.resettoo.com/factory-reset-pr...

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