phone does not ring
my phone has stopped ringing and all incoming calls go directly to answering machine
Check that you are not in Silent Mode. (Silent Mode On should be displayed on the screen of each handset).
Here is how to enter / exit Silent Mode
1. With the phone in standby, press and hold # on any handset. The phone prompts you to select the number of hours (1 -9 or Always On) that you want it to stay in silent mode.
2.To confirm, press # or just wait about 5 seconds. The phone turns on the answering system and displays Silent Mode On on each handset.
3.After the selected number of hours, the phone automatically exits silent mode.
To exit silent mode manually, press and hold # again.
What is the model number of your Vtech phone?
Can you hear the dial tone on the Vtech phone before you dial a number on an outgoing call?
Try calling your Vtech phone number from another phone e.g. a mobile phone and then check if you can be heard on the mobile phone when speaking from the Vtech phone.
If you can be heard in the mobile phone, but cannot hear in the Vtech phone it may be that there is a problem with the earphone receiver in your Vtech phone
Hi @ Philip Hanna,
Does a phone number appear in the display of the phone when these calls occur?
If not do you have the CND (call number display) feature provided by your landline service provider on the phone?
If you have the feature and there is no number displayed then the caller is not forwarding their number on the call.
This makes it difficult to find out who called. Usually the service provider only helps in the case of harassing or threatening calls and not intermittent nuisance calls. But you could always ask them
If you don't have the feature perhaps you should invest in it. Go to your phone service provider's website to find out how much it costs.
On mobile services CND is free but on most landline services it costs.
You could also check your provider's website to see if there is a "code number" that you can dial from your phone to find out the number of the phone that last called your phone. If there isn't any info contact the provider and ask.
Other than that there's not much you can do except perhaps invest in an answer machine to answer the calls and for you to turn down the ringer volume on the phone. That way if there is an important call the caller can leave a message and it won’t be missed.