How do I retrieve messages?
Can't remember how to retrieve messages...
Pick up the phone and press the message/mute button on the phone. (Click on image to enlarge for better viewing)
If your Voicemail (messages) service code has been programmed into the phone it will connect you to your voicemail service to retrieve the message(s).
If the phone has not been programmed with the code by you, go to your phone service provider's website and search for 'How to access voicemail' or something similar. This should give you the code that you have to dial to access your Voicemail service.
To programme the code into your phone if it is not there already:
1. Press the Message/Mute button.
2. You will be prompted to enter your phone provider's Voicemail access code number.
3. When you have finished entering the code number press the Menu/Select button to set the number.
4. The screen will display DONE.
From now on you will only have to press the messages/mute button to access your Voicemail (messages) service
Try the following:
With the phone in standby, press the Menu button then select Global Setup , then VMWI Reset then select Yes
Hopefully this will delete the envelope icon and extinguish the red light.
Hi @jocklyon18 ,
Using the handset, check in Menu > Answering Setup > Record Time that it is NOT set to Announce only as this will not let callers leave a message. Select either 1 or 4 minutes depending on the amount of recording time you want to give the caller.
Are there still any “old” messages left in the answering machine? This may give you some idea of when the problem started.
Hi @diedre52 ,
The light flashing is for Voicemail messages (if you have this facility setup with your phone service provider)and not for the phone’s Answer machine messages. If there are new messages on the phone’s Answer machine, the phone will beep every 15 seconds (if the message alert setting has been enabled)
The following is if your landline service is with Telstra Aust. If it is not then contact your phone service provider and ask if their Voicemail facility has been activated on your phone service.
If your phone service is with Telstra Aust. and has been transferred to the NBN then the Voicemail facility (Home Messages 101) has been automatically activated.
If you wish to use Voicemail to answer the calls (after a suitable ring time) and store messages, dial 101 from the phone and follow the prompts to set it up to suit you.
If you still want the calls to be answered and any messages to be stored on the phone’s answer machine you need to set it up to answer the call before the Voicemail service answers the call.
if you don’t wish to have a Voicemail service and only use the phone’s Answer machine to answer and store messages, then dial 101 > Press 3 for ‘Mailbox Set-up’ > then Press # or contact them and get them to cancel it.
If there are no new messages in the Voicemail box, to clear the red light go to Menu > Global Setup > VMWI Reset > Yes.
To setup the phone’s Answering Machine to suit here’s a link to the user guide, scroll to p.20 to see the settings for the ring time (number of rings before answering - each ring cycle is about 3 seconds) and the record time (length of caller message).