Samsung S85 Troubleshooting

The outer casing is physically damaged, cracked, or blemished.

You can easily separate the outer casing from the internal camera components. Doing this may allow you to either replace or separately repair the casing. Click here for a casing replacement guide.

The camera will not turn on, take photos, or operate properly.

Replace the batteries with new ones, and try to turn on system again.

If the camera is completely unresponsive and the issue is not due to physical malfunctions you may potentially want to replace the circuit board layer or parts of the board. Following the lens replacement guide will allow you to access the circuit board.

'The screen remains black even when the power is turned on."

If your screen will not turn on or is a bad display, you may need to replace the entire LCD screen. Click here for a screen replacement guide.

"The lens will not retract, respond, optically zoom, or function properly."

Make sure to clean the lens unit and make sure there is no dirt or dust jamming the lens movement. You can use a compressed air duster or toothbrush to clean this.

If the lens component is not working properly (won't retract or zoom) - replacing the entire lens unit may become an option. Click here for a lens replacement guide.

"The batter or rubber doors will not shut tightly."

Make sure to clean the door hinges and sockets. You can use a compressed air duster or toothbrush to clean this.

You can remove the doors by disassembling the camera, and then putting them back on to ensure hinge alignment. Click here for a battery door replacement guide and here for a rubber door replacement guide.

If the outer doors do not operate correctly even after cleaning, you can remove and replace them by disassembling the camera. Click here for a battery door replacement guide and here for a rubber door replacement guide.

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