Samsung Gear 2 Troubleshooting

If your troubleshooting problems are not addressed here, please see the user device manual for additional solutions.

• TizenExperts: Samsung Gear 2 User Manual

Your Gear freezes and does not respond.

If your Gear is freezing but the touch screen is responsive, close all applications. Place two fingers on the screen until the Open Apps screen appears, then swipe either right or left to close an app.

If your Gear is frozen and unresponsive, press and hold the Power button for at least 7 seconds to reboot.

If neither of the above options work, you can reset your device. Before resetting your device, make sure to back-up copies of any important data that may be stored on the Gear.

On the Home screen, go to Settings → Reset Gear → OK.

Your Gear will not boot.

If your Gear is not turning on, it is possible that it may have a drained or dead battery. This is often the case if you have not used your device recently, for the battery will slowly drain over time. Plug it into the charger to see if the Gear will charge.

If it is still not turning on, you will need to check the connections inside the device and possibly replace the whole battery altogether. A guide to replace the battery can be found here: Samsung Gear 2 Battery Replacement.

Your Gear’s touch screen responds slowly.

Make sure that you are only using clean, dry hands while operating the device. The use of objects, wet hands, or dirty hands may result in malfunction.

If the software on the Gear is out of date, it may malfunction or work slowly. Restart the Gear and check that its software is fully updated.

A protective cover for the screen may also cause malfunction. Try removing the cover and testing the gear's functionality.

A scratched or broken screen may cause the problem and must be replaced.

Your Gear cannot be found by another device.

Verify that your Gear and the other Bluetooth Device are within the Bluetooth connection range of 10 meters. The distance of the connection varies upon the environment and surroundings of the device. Objects such as walls interfere with connectivity.

Check that the Bluetooth wireless feature is activated on your Gear. To access the Bluetooth settings from the Clock screen:

• 1. Swipe right to access. Settings → Bluetooth.
• 2. Toggle the Bluetooth option to turn it on, and it will automatically be visible to other devices until it connects to your mobile device.
• 3. Place a check mark next to the name of a device if you want your Gear to remain visible to that device. To hide your Gear from other devices, leave them unchecked.

Reset your Gear and try connecting to the Bluetooth device again.

If the above tips above do not solve the problem, contact a Samsung Service Centre.

Your Gear disconnects with the other device or a connection is never established.

To access the Bluetooth settings from the Clock screen:

• 1. Swipe right to access. Settings → Bluetooth.
• 2. Toggle the Bluetooth option to turn it on, and it will automatically be visible to other devices until it connects to your mobile device.
• 3. Place a check mark next to the name of a device if you want your Gear to remain visible to that device. To hide your Gear from other devices, leave them unchecked.

Obstructions, such as walls or any electrical equipment, between the devices may result in a weakened connection.

Make sure that the latest version of the Gear Manager application is installed and updated on the mobile device.

Ensure that your Gear and the other device are within the Bluetooth connection range of 10 meters. The distance may very depending on the environment of the devices are used in.

Check if your Gear has enough charge in order to use the camera. If the battery has low energy, charge the battery.

Your Gear must have sufficient available memory in order to operate the camera. Free some memory by deleting files or unwanted photos from your Gear.

Restart the Gear. If the camera application is still having problems, contact a Samsung Service Centre or look into replacing the camera here: Samsung Gear 2 Camera Replacement Guide.