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Phone does not turn on
- Low battery
- Replace battery or charge phone.
- Keypad is not responsive
- Screen is not responsive.
Battery will not charge
- Battery is not inserted properly.
- Not accepting power through charger connection.
- Get a new charger.
- Needs a hard reset.
Invalid or missing SIM card
- SIM card is not properly connected.
- There is no SIM card.
- Needs a hard reset.
Correspondent cannot hear
- In area of low service.
- Move to a more open area with less overhead cover.
- Microphone is not near mouth.
- Move phone so that the microphone is near your mouth.
- Microphone is obstructed.
- Replace microphone.
- Microphone is loose or broken.
- Replace microphone.
Will not boot past startup screen
- Problem with the hardware.
- Needs a hard reset.
Cannot hear through earpiece
- Volume setting is too low.
- Increase volume.
- Poor service.
- Move to more open area with less overhead cover.
- Speaker is loose or broken.
Phone has poor reception
- In area of low service.
- Move to more open area with less overhead cover.
- Antenna is loose.
- Antenna is damaged.
Keypad is unresponsive
- Battery is not charged.
- Charge battery.
- Buttons are lose or broken.
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