No matter what you've tried, you can't get your D-snap to turn on.

Before trying to do anything on the inside of your D-snap, you should try holding down the power button (located near the bottom of the device), just in case it is able to turn on. If it is not able to power up, then go ahead and read on.

If your D-snap won't turn on, then it is probably a drained or bad battery that is keeping the device from turning on. Plug in the AC adapter for the device and allow it to charge for a few minutes, and then try powering it on. If it still will not turn on, then you should replace the battery, as it is probably the reason for your problem. Click here for battery installation instructions.

It is possible that it appears nothing is happening because the display is bad. If you have determined that a drained or bad battery is not the cause of the D-snap not powering on, then the next most likely cause of your problem is a bad display. Replacing your display will more than likely correct your problem. You can find instructions for replacing your screen here.

If none of the above solutions have solved the problem, then the problem probably lies with the motherboard, and it should be replaced. To do this, please reference our motherboard installation guide.

The LCD screen that is attached to the camera won't open

The D-snap is unusual in that the actual camera mechanism and the LCD screen are attached as one unit. If they LCD screen is not opening, it is necessary to apply more force to the top of the camera, where the lens is. It is almost unheard of that the camera will become completely stuck, so if it seems to be, applying more force should solve your problem. When doing this though, be sure to press on the lens portion of the camera, as the screen is more fragile.

The buttons on the device seem to be stuck or not functioning as they should

If the buttons are stuck, it is probably because some liquid made its way into the buttons and caused them to stick. This is solved rather easily. Hold down the power button of the D-snap and make sure that it is completely powered off. Then you should take a slightly damp cloth and wipe the buttons off, while repeatedly pushing the buttons causing the problem to make sure that they are moving again. After you have done this, you can either allow the camera to air dry or wipe it down with another dry cloth. Make sure that the camera is completely dry before you attempt to turn it on.

If the buttons are moving, but are having no effect, then the cause of the problem is most likely a faulty motherboard. While this is not likely, you can replace the motherboard, which should cause everything to function normally again.

Any pictures or videos that you have taken with the D-snap are blurry for seemingly no reason

The D-snap takes still photos with a resolution of 1.95 megapixels, and records video with a resolution of 320 by 240. These resolutions are both fairly low-quality and may result in a blurry image, especially if you are trying to enlarge a picture or video.

If an image or video that you have taken with the D-snap is blurry or unfocused, and it is not the fault of its low resolution capabilities, then the lens is most likely damaged in some way. If this is the case, you will need to replace the lens.




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