Phone won't turn on
My phone won't turn on no matter what I try
Power button stuck
If the power button seems to be stuck or will not depress properly, try to pull it up by taking a hold of it by the sides with a pair of tweezers and pulling up lightly.
Battery may be disconnected
The battery may not be correctly attached to the phone
- Remove the battery from the back of the phone
- Check the connections between the phone and the battery for any dirt, debris, or corrosion.
- If necessary, clean the connections between the battery and the phone with a cloth, or an eraser or file if there is persistent debris or corrosion.
- Put the battery back in the phone and try to turn it on.
Battery may need to be replaced
If these steps have not helped you turn the phone on, it may need to be replaced entirely.
- Remove the battery and check the model number. Order a replacement from Nokia or from another site (see below)
- Put the replacement battery in the phone and charge the phone. If it still does not work, consider purchasing a new phone.
Display not working properly
Cracked or broken screen
A cracked or damaged LCD screen will need to be replaced.
Undamaged Screen Display
Restart the phone
Turning off the phone then turning it back on may solve the issue.
Logic Board Connections
Check to make sure that the LCD screen is properly connected to the logic board.
If the LCD screen is connected securely to the logic board and the screen will still not display properly, then the LCD screen will need to be replaced.
Phone not making any sound
Phone ringer volume is turned down
Use the volume buttons on the side of the phone to increase the ringer volume.
Phone is set to a silent profile
Select Menu > Settings > Profiles. Choose a profile other than Silent.
Phone speaker is broken
In rare cases, if your phone still does not make sound and it is not in silent mode then it is possible your speaker is broken and needs replacing.
No response to keypad commands
Keypad is dirty/sticky
If the keys only work sometimes or get stuck when pressed, they may need cleaning. Thorough cleaning requires removal of the outer casing, instructions for which will be provided soon.
Keypad needs replacing
If cleaning doesn't solve the problem, the keypad may need to be replaced. See the repair manual for instructions on doing so.
Logic board needs replacing
If your keypad still doesn't respond properly, the logic board is most likely at fault. The repair manuals will include instructions on replacing it as well.