The camera does not turn on
You have tried to turn on the camera, but nothing is happening.
Batteries are low on power
If your camera does not turn on, make sure that the battery is fully charged. If after a charge the camera still doesn't turn on, your batteries may no longer be able to hold a charge and need to be replaced with fresh new batteries.
Batteries are not the correct kind
It's important to make sure that the batteries are not alkaline or have a subtitle such as “super heavy duty”. These batteries do not have the same strength of power and may not work correctly with the camera. Make sure you are using the recommended batteries for your camera.
Batteries are not connected correctly
Make sure the batteries are actually touching the battery posts and that the batteries are inserted the correct way. Take out the batteries and look to see where the posts and connections are. Insert them again, and turn the camera back on.
The LCD screen does not display anything
The screen stays in black, and doesn’t react to anything.
Its power saving function is enabled
Check to see if the camera is not already in its power saving function. When it goes into its power saving function, the camera will standby for three minutes before shutting down. If pressing the shutter-release button, the shooting mode button, the playback button, or the movie record button doesn't work, turn on the camera with the power button.
Batteries are low on power
If the LCD is not turning on, make sure that the batteries are fully charged. If the LCD still doesn't display anything, your batteries may no longer be able to hold a charge and need to be replaced with fresh new batteries.
The lens is dirty
There are dust particles that interfere with taking photographs.
There are dust and other particles inside the lens
Make sure you turn off the camera before cleaning the lens. Carefully apply compressed air into the lens to get any dust or other particles out of the camera.
There are dust and other particles outside the lens
Make sure you turn off the camera before cleaning the lens. Carefully use microfiber cloth and then clean outside of the lens to remove any dust or other particles in the lens.
Zoom does not work
The camera will not allow you to zoom in or out.
The zoom function is not working while camera is on
If zooming in or out doesn't work, reboot the camera and try zooming after the camera is back on.
Zoom is not available in certain modes
The zooming function is not available when Portrait Mode, Night Portrait Mode, Pet Portrait Mode, or 3D Photography Mode is selected. The zoom function is also not enabled when Smart Portrait Mode is selected and also when the Continuous function in the Shooting Menu is set to Multi-shot 16. Make sure that your camera is set to the proper mode.
Flash does not work
The flash does not light up when a picture is taken. It may also not pop up on the camera.
The bulb may be burnt out or the springs are not popping up
Make sure that the flash function on the camera is either on or auto. Check the bulb to make sure that it isn’t burnt out. If the flash isn’t popping up on the camera, you may need to make sure the springs aren’t stuck or dirty.
Flash is not available in certain modes
If your camera is on Scene Mode, the flash function will not work. When you’re working in Blink Proof in the Smart Portrait Mode, make sure that the flash is turned on in your camera settings.
Image is always out of focus
No matter what happens, the image is out of focus.
Image settings are incorrect
Make sure that the settings on your camera are the settings that you want. If you’re still having issues with focus, reboot the camera to reset your settings and try again. You can also setup the AF Assist in the menu to auto mode and see if that resets the image settings.
The lens may not be clean
When cleaning the lens on the camera, gently clean it with soft cleaning cloth and add lens solution along with a soft bristle brush if necessary.
The camera gives a lens cap error
The camera will instruct the user to take the lens cap off when the lens cap is already off.
The shutter button is interfering with the error
After turning off the camera, hold down the shutter button and then power on the camera.
The lens may not be aligned correctly
Take a look at the lens and make sure that it is not misaligned. If they are misaligned, you may need to adjust the lens or replace them.
The lens is not pushing itself up and down
Place the camera lens on a hard surface and power on the camera. This will allow the camera lens to push itself up and down. Make sure that you do not scratch the lens during this process.