学生贡献的维基
此维基页面由我们教育项目的学生团队编写。
设备无法充电
当我插上我的 Moto X4 时，充电指示灯不亮，屏幕上的指示器也没有显示正在充电
需要更多充电时间
插上电源后，Moto X4 需要几秒钟才能开始充电。如果电池电量完全耗尽，Moto X4 可能需要几分钟才能开始充电。
充电线损坏
检查充电线，确保其没有磨损。如果电线被割断或断开，可以尝试将连接处重新焊接，并用合适的热缩管对焊接部位进行绝缘处理。否则，请考虑寻找另一根 Moto X4 涡轮快充充电线。
充电不当
确保充电线已完全插入。同时请务必检查充电器是否为 Moto X4 自带的原装充电器，因为某些充电器可能功率过小，无法为 Moto X4 充电。
屏幕卡死或无响应
屏幕无法识别输入
设备未正常启动
找到 Moto X4 右侧的电源按钮。按住它 3 秒钟，直到出现关闭设备的选项，然后将其关机。放置一分钟，然后重新启动。
触摸屏接触不良
触摸设备前请先洗手并将手彻底擦干。然后检查屏幕上是否有异物，并用超细纤维布将其擦拭干净。
设备屏幕损坏
设备跌落或之前的维修导致水渗入手机内部都可能损坏屏幕。如果显示屏组件损坏，则必须进行更换。请参考我们的显示屏组件更换指南。
音频无法播放或声音太小
播放音频或手机响铃时，Moto X4 达不到用户设置的音量等级
设备音量已静音
使用手机右侧最上面的两个按钮来调节音量。这两个按钮分别用于增大或减小音量。
铃声音量无法调大
运行应用程序时，只能调节实际媒体音量，无法调节铃声音量。请返回主屏幕以调节铃声音量。
听筒扬声器不干净
如果扬声器确实没有阻塞，请务必检查是否有异物阻碍了听筒扬声器，否则可能会进一步损坏扬声器。如果阻塞物是棉绒或较大的物体，请使用镊子将其取出。使用压缩空气吹走任何污垢或灰尘。
设备无法开机
电源按钮无响应，设备没有任何开机迹象。
设备未充电
找到手机底部的充电口。使用手机自带的原装充电器为手机充电。插上电源后，确保指示灯亮起，并让手机充电直到能够开机为止。
电池工作不正常
如果插上手机后电池没有反应，可能需要更换电池。请参考我们的 维修指南
设备过热
如果设备在阳光下放置了一段时间，可能会过热。将手机放在凉爽的地方，放置几分钟后再尝试开机。
无法连接 Wi-Fi 和蓝牙
设备无法连接到 Wi-Fi 和/或蓝牙
设备未正常启动
如果设备未正常启动，请尝试重启设备。要强制重启设备，请插上 Moto X4 并按住电源按钮 10-20 秒。如果这无法重启设备，请尝试同时按住电源按钮和调低音量按钮 30-40 秒。
Wi-Fi 路由器无法正常工作
进入设备的 Wi-Fi 设置，点击您网络上的“忘记网络”。重启路由器，然后重新连接到同一网络。
蓝牙设备无法正常工作
使用其他设备验证蓝牙设备是否工作。大多数蓝牙问题是由兼容性问题引起的。请确保两个设备相互兼容。尝试对设备进行软重置，关闭再打开蓝牙设备，然后删除配对并重新彻底连接。
团队
Cal Poly, Team S18-G4, Livingston Winter 2018 Cal Poly, Team S18-G4, Livingston Winter 2018 的会员
CPSU-LIVINGSTON-W18S18G4
4 名成员
创作了75篇指南
10条评论
Hello , my moto x4 is not charging in turbo mode , and I can’t conect a pc througt the usb connection , is it possible the usb moto damage?
My email is : fernando_fanhanejr@yahoo.com
fernando_fanhanejr - 回复 分享
To file under "Device won't charge", for Moto X4 (Android One).
My household has five Moto x4 phones. There are times when my x4 won't take a charge. I have tried all of the manufacturer-supplied charge cords when this happens, but it doesn't matter, so I've ruled out a bad charger. With one of the charge cords plugged in, I am able to start the phone up in "service (?) mode" by pressing the Volume Down and Power buttons together for several seconds. The phone becomes usable (while the charge cord is supplying electricity) when you enter "Factory Mode". (*NOT* factory reset!)
(Comment #1 of 3)
iHATEnonReplaceableBattPhones - 回复 分享
The trick I've found to finally get the phone to start charging again is to drain the battery 100%. I found this out after I left the phone unplugged for about 4 weeks and then, on a whim, plugged it in again, at which point it started charging normally. The phone worked normally thereafter, charging normally as well, until about a month later, when it repeated the behavior. This time, instead of waiting 4 weeks, I kept the charge cord off and forced the phone on by pressing the Volume Down and Power buttons together. At first, the "service (?) mode" appears for 20 seconds or so before the phone powers off. Keep doing this, and soon the "service (?) mode" flickers for just a few seconds before the phone powers off. Eventually, the "service (?) mode" won't even pop up, but you shouldn't try to charge it just yet. I waited two days to ensure the battery was 100% drained. (If you can afford to wait, I would avoid trying to charge it for as long as possible.)
(Comment #2 of 3)
iHATEnonReplaceableBattPhones - 回复 分享
In total, I've been able to "resurrect" my phone three times using this method. It may well be that the way to avoid this is to start recharging before the battery drops below a certain point, say 20%.
Of course, all of this time-consuming power draining would probably be avoided if the battery were REMOVEABLE.
(Comment #3 of 3)
iHATEnonReplaceableBattPhones - 回复 分享
Battery is removable but it’s not like nokia phone that gave you 0 resistance on water. I drop mine in the sink full of water and didn’t find out about it for over minutes and it’s six month after. no sign of water damage when I changed the battery.
You just need to follow up the guide. ifixit sell the battery with replacement kit and every thing you need to do it.
Vafa - 回复 分享