Microsoft Surface Pro 4 Troubleshooting
This is the fourth generation of the Microsoft Surface Pro.
Surface Pro 4 Does Not Respond When Power Button Is Pressed
If you tried powering on your Surface Pro 4 but the device doesn’t respond or it turns on and then off, the problem could be caused by a number of issues including being stuck in sleep mode or having a low battery.
Broken Power Cord
Replace the power cord
If the LED light in the tip of the power cord does not turn on when the Surface Pro 4 is plugged in to an outlet, then there may be a problem with the power cord itself. In that case, you would need to replace it.
Surface Pro Won't Turn on or Is Stuck in Sleep Mode
Step 1. Force Restart
Hold down the power button on your device for at least 30 seconds and then release it. Press the power button once to turn the device back on.
If this does not work proceed to step 2.
Step 2. Two-button Shutdown
Hold down the power button for 30 seconds and then release it. Hold down the device's power button and its volume-up button for at least 15 seconds then let go. Wait 10 seconds, and then press the power button to start up the device.
Step 3. Replace Power Button
If the above steps do not work, you may have a faulty or disconnected power button.
Replace the button and test to see if the Surface Pro turns on.
Surface Pen Does Not Work
Normally, your Surface Pen will allow interaction with the screen of your Surface Pro. If you attempt to use the Surface Pen and the Surface Pro does not respond or responds in an unexpected manner, there may be an issue with the pen.
Broken Pen Tip
Check if the pen tip is scratched or broken. If it is broken you can purchase a replacement kit at various electronics retailers.
Pen Is Not Connected to Bluetooth
Go to the Bluetooth settings on your Surface to ensure that that Bluetooth is enabled and your Surface Pen is connected to Bluetooth.
If it still doesn't work, go to Settings, select the device and click Remove Device. Then pair the pen with the Surface by holding the top button on the pen for seven seconds and then select Pair on the Bluetooth device list.
Pen Battery Needs to Be Replaced
You might need to replace the battery for the pen. To do this, twist the cap counterclockwise and pull it off of the pen. Remove the battery and replace with a new AAAA battery. Replace the cap.
Surface Battery Won't Charge
The Surface Pro 4 may have a battery issue if the battery level does not increase when it is plugged into a power source. It might display such messages as “Plugged in, Not Charging,” or “Battery Not Detected.
Battery Driver Issue
Step 1. Restart
Restart your device by going to the Start menu. Click "Power," then click "Restart."
Step 2. Charge while device is turned off
If ‘‘‘Step 1 ''' does not work, turn off the device and plug in to a power source to charge for at least 30 minutes.
Step 3. Two-button Shutdown
If Step 2 does not work, hold the power button down for 30 seconds, then hold down both your device's power button and its volume-up button for 15 seconds, then release. Wait 10 seconds, then press the power button to start up the device.
If the above steps do not work, your battery may be faulty. You will need to replace the battery.
Surface Display Does Not Work
The Surface Pro 4 may have a screen problem if the screen turns blank during normal operation or does not respond to touch.
Screen is Dirty
Clean your device screen with a lens cloth or other soft cloth.
Display Driver Issue
Step 1. Restart your device
Restart your device by holding down the power button for 30 seconds, release, then press the button again to power it back on.
Step 2. Install updates
Install the latest updates on your device.
Step 3. Two-button Shutdown
If none of the previous steps worked, hold down the power button for 30 seconds, and then release it. Hold down both your device's power button and its volume-up button for 15 seconds, then release it. Wait 10 seconds, and press the power button to start up the device again.
Display is Broken
If the display is damaged or faulty, you may need to replace the entire screen. Remove the old screen and detach the connector cables. Attach the connectors from the new screen and fit it into the frame of the device.