学生贡献的维基
此维基页面由我们教育项目的学生团队编写。
设备无法开机
设备对任何开机尝试均无反应。
电源适配器故障
确保电源适配器已正确连接到电源和设备。之后，检查电池指示灯。如果指示灯不亮，适配器可能已损坏。考虑更换电源适配器。
电池故障
如果电源适配器连接正常且电池指示灯亮起，设备在一段时间后应该能够开机。如果设备仍然无法开机，则电池已损坏。考虑更换电池。
键盘无响应
键盘上的按键没有反应。
按键卡住
如果按键无法按压，可能是按键下方有异物。检查是否有灰尘或碎屑。试着将笔记本电脑倒过来轻轻摇晃。
驱动程序过时
如果笔记本电脑的驱动程序过时，或者键盘驱动程序因某种原因失效，键盘可能会停止响应。要修复此问题，请点击“开始”菜单，进入“设置”。点击“设备”，然后进入“设备管理器”。右键点击键盘并选择“卸载”，然后重启笔记本电脑。电脑启动时，Windows 应该会自动检测并安装正确的驱动程序。
键盘损坏
连接一个外接 USB 键盘，检查其是否工作正常。如果外接键盘可用，则说明原键盘可能已损坏。尝试更换一个新键盘。
笔记本电脑无法连接无线网络
设备无法连接到无线网络。
驱动程序损坏
如果笔记本电脑无法连接到无线网络，可能是驱动程序损坏。要修复此问题，请访问此 链接，在“关键字”选项卡中输入“Intel WLAN”，选择对应的驱动程序并下载。然后进入“开始”菜单 ->“设置”->“设备”->“设备管理器”。选择“网络适配器”并双击你的网络适配器。在“驱动程序”选项卡下，选择“更新驱动程序”，并选择刚才下载的驱动程序。安装后重启电脑。
无线网卡故障
如果重新安装驱动程序无效，很可能是网卡故障，需要更换网卡。
屏幕全黑
屏幕上没有显示图像。
设备未充电
确保电池指示灯亮起。如果没有亮，请查看“设备无法开机”故障排除指南。
屏幕输出切换
按 Fn+F7 检查屏幕输出是否切换到了外接显示屏。
屏幕故障
如果屏幕依然没有反应，通过 HDMI 端口连接一个外接显示屏，检查屏幕驱动是否工作。如果外接显示屏也无法点亮，说明要么是驱动程序有问题，要么是屏幕本身损坏。考虑更换屏幕。
音频插孔无响应
音频插孔无法输出声音。
音频插孔故障
通过笔记本电脑的扬声器测试音频，然后插入耳机再次测试。如果只有耳机没有声音，则很可能是音频插孔损坏或驱动程序问题。
驱动程序损坏
如果音频插孔无法工作，音频驱动程序可能已损坏。搜索 Lenovo Edge 2 - 1580，然后点击“驱动程序和软件”。点击“音频”选项卡并选择对应的音频驱动程序进行下载。进入“控制面板”->“设备管理器”->“声音、视频和游戏控制器”。点击声卡并选择“更新驱动程序”。选择刚才下载的驱动程序进行安装，然后重启电脑。
团队
USF Tampa, Team S14-G1, Boczar Fall 2017 USF Tampa, Team S14-G1, Boczar Fall 2017 的会员
USFT-BOCZAR-F17S14G1
4 名成员
创作了45篇指南
4条评论
I am having really strange problems with my Lenovo Edge 2 and I am disappointed by the support I have received from Lenovo. I was having problems where my keyboard would sometimes not work when I turned on the machine. I updated the drivers but it did not help. Then the computer starting freezing when I was doing normal tasks like surfing the internet or using word. It would be frozen for many hours until I forced a shutdown. There was no unusual signs in the task manager or windows defender. Then I deinstalled MATlab because I had recently installed it. After shutting the laptop down, it no longer turns on. The keyboard lights up, the battery light flashes, and the light on the power button stays lit until I power it down. The fan also powers on.
A complicating issue is that I now live in Germany. But still, the machine is not yet a year old and I am looking for anyone who has had similar issues.
Pia Marciano - 回复 分享
I have this same exact problem!
Philemon Adebiyi - 回复 分享
I am extremely disappointed with the lack of support I have received. My Lenovo Edge 2-1580 is stuck on the boot menu as seen in the attached file (https://forums.lenovo.com/lnv/attachment...). If I select one of the options, nothing happens. If I press Esc, nothing happens. I want to factory reset the computer and I am currently physically incapable of doing so. I have searched forums and the Lenovo website, and all of my pleas for help have been completely ignored.
I am in desperate need to use this computer right now. And if I receive no response within the next few hours, that is a customer lost. Permanently.
Napoleon Bonaparte - 回复 分享
My Lenovo Edge 2 has a problem with the touchscreen. I consistently have phantom touch problems, and I cannot disable the driver permanently on linux. I would like to request a guide to permanently disable the touchscreen on the hardware level. Is this possible? I want to open it up and permanently disconnect the touchscreen.
gmeisinger - 回复 分享