Movement of the device causes the earphone to fall out.
Clean/wipe the surface between the earphone and the magnet inside the device.
If the earphone still will not stay in place, the magnet inside the device may need to be replaced.
Frayed or worn out wires causes the device to not function properly.
Strip the material covering the wire off, and use wire splicing techniques to merge the break in the wire segment.
Battery light is violet or red after device has charged for two hours or more.
"If not able to charge, change the power source of the charger/power cord."
Inspect the charger for obvious signs of malfunction such as burned or frayed wire.
If the charger seems to be in working order, use a pin or small screwdriver to locate the lead inside the charger port. If it is bent, attempt to bend it back to its normal state.