HTC Wizard 200 does not turn on
Your device doesn't start up.
Battery not inserted properly
Make sure the battery is installed properly. Also make sure that the battery lock is in the closed position.
Battery not charged
If your battery is not charged completely, plug the phone into the AC Adapter. Charge until the light on the AC Adapter turns from red to amber.
Your phone may not start because of a problem with the motherboard. You will need to replace the motherboard to fix this.
Touch panel does not respond
The touch screen doesn't seem to respond to a tap from the finger.
Sometimes dirt on a screen can prevent it from registering a press. Clean the screen to make sure there are no foreign objects interfering with touch.
Screen not connected properly
Check the connection from the LCD to the motherboard. It should be clean and inserted fully.
The LCD may be defective. If this is the case, you will need to replace the LCD screen.
It is possible that you have a defective motherboard, causing the touch panel to not register touch. If so, you will need to replace the motherboard.
Mini-SD card not registering
Mini-SD card will not register with the phone or show up in the Wizard's options.
Mini-SD card not fully inserted
This is the simplest and most common problem. Make sure mini-SD card is fully inserted into slot by listening for a click during insertion.
Bad mini-SD card
Your SD card may be defective. Try it in a different device, or try a different mini-SD card that is known to be functioning in the Wizard.
Try mini-SD card in a different device to verify that it is functioning. If it is functioning, replace motherboard, as it is not detecting the card properly.
Buttons do not respond
The buttons on the front panel of the phone or keyboard don't do anything.
Dirty button or board contacts
There may be dirt interfering with the button connections. Dismantle the unit and clean the button and board contacts.
Worn or damaged rigid-Flex
If a rigid-Flex (flexible connection) looks visibly damaged, you will need to replace it.
Unable to connect to PC
The device is not recognized by a PC when connecting via USB / Serial cable.
Connection Settings not configured
Check in the MS ActiveSync software to make sure that the "Connection Settings" are set correctly. If they are not, set them to allow connection to the device and try again.
Your cable may be damaged or faulty. Try connecting the device with a different cable.
The connection on the motherboard may be damaged and not allow data transfer from the cable. If this is the case, you will need to replace the motherboard.
Battery pack does not recharge
The phone will not take a charge, even when charging cable is plugged in.
Bad battery pack
Your battery pack may be faulty. Try a different battery pack in the phone.
If the problem is not in the battery pack, it is most likely a problem with the motherboard. You will need to replace the motherboard.
Missing or distorted sound
There is no audio, or the audio is distorted.
Check the phone settings to make sure the sound is not muted.
Speaker not installed properly
Check that the speaker is installed in the correct orientation and there is nothing blocking the output.
Make sure that the speaker is connected to the motherboard and there is no dust or contamination around the connections.
You may have a broken or faulty speaker. You will need to replace the speaker.