HP rp5700 Troubleshooting
- Desktop Won't Turn On
- Power on But No Present Image
- Windows Loading Screen Does Not Appear
- Mouse and Keyboard are Not Working
- CD Drive Does Not Work
- External Device and Connection Problems
Desktop Won't Turn On ¶
No humming fan noise and no light on the front panel signaling that the desktop is on.
Hard Reboot ¶
Hold the power button for ten seconds
Check to Make Sure That the Desktop is Plugged In ¶
Double check to make sure you have the right connection plugged into the correct port on the desktop and into an outlet.
Faulty Cable ¶
Check that the cable has no exposed wires or no distortion to the cable; check prongs.
Check Power Outlet ¶
Test appliances that work with the outlet. If the outlet doesn't work check the circuit breaker.
Bad Power Supply ¶
Click this link to view how to remove the power supply from the computer.
Power on But No Present Image ¶
The lights on front panel are flickering and/or solid and you can hear the fan humming.
Bad Connections ¶
Make sure the blue cables are plugged into the correct ports of the computer and monitor.
Bad Monitor ¶
Plug in a working device into the monitor to make sure the monitor is working.
Bad Motherboard ¶
If your monitor is still not working, click on the link to replace your motherboard.
Windows Loading Screen Does Not Appear ¶
The hp loading screen and a black screen with writing appear.
Reset BIOS (Preloaded Firmware on motherboard) ¶
BIOS settings can be reset by following this guide and removing/replacing the internal motherboard battery.
Bad Hard Drive ¶
Faulty hard drives can range from not working at all to operating slowly. Click here to replace the hard drive.
Mouse and Keyboard are Not Working ¶
Unable to move the cursor and/or click on anything and the keyboard functions don't work.
Check the Connections ¶
Make sure the USB connections are plugged in correctly.
Brocken Mouse and Keyword ¶
Test the mouse and keyboard into a working computer to check to see if the devices are working.
Bad Ports ¶
Use another working device to test the port by plugging in the working device into the port.
Replace the Motherboard ¶
If the ports aren't working, follow the link to replace your motherboard.
CD Drive Does Not Work ¶
Either the computer isn't reading the disk or the drive doesn't function.
Disk Not Reading or Tray Not Opening ¶
Restart the computer and see if the problem is fixed. If not, click this guide to see how to remove/replace the optical drive.
External Device and Connection Problems ¶
Audio isn't working or USB and Ethernet connections are failing.
Check Connections ¶
Make sure that respective devices are connected to the proper ports.
Audio cables should match their desired colored ports.
Update Drivers ¶
Make sure all of the software updates for the computer, such as the audio drivers, are up-to-date. These links can be found on this manufacturing website.
Faulty Devices ¶
Double check that the speakers and the ethernet cable, as well as other connections, are working by plugging them into a working computer/laptop.
Faulty Motherboard ¶
If none of these solutions solve your problem, link here to replace the motherboard. HP rp5700 Repair Motherboard Replacement
If you using the phone cable, click this guide to replace the correct component card.