Flash is not working
When taking a picture, the flash does not go off.
Flash is not raised
If the flash mechanism is not raised, the flash will not go off. Press the release button on the top-left of the camera to raise the flash.
Flash is not turned on
If the flash is raised, and it still does not go off, there is the chance that you might have turned off the flash in the settings. Go into the settings of the camera and select the flash option.
Flash mechanism is broken
If the flash is still not working after this, it is possible that the flash mechanism itself is broken. You have to replace the flash. Use our guide flash replacement guide.
No sound on camera
When replaying a video, there is no sound.
If the sound is not working, you can try turning the camera on and off. This might restore default factory settings. Turn the camera off . Wait 10 seconds and then turn it back on.
Volume is muted
If there is still no sound after turning the camera on and off, the sound may be turned off in the settings. Go into the settings of the camera and check the volume of the sound.
If there is still no sound, even after the sounds has been turned on, you might have to replace the speaker. The speaker might not be working because it is broken or some wire came loose. Use our repair guide to replace the speaker.
Camera will not turn on
When you press the power button, the camera does not turn on.
Replace the batteries
If the camera does not turn on when you press the power button, try replacing the batteries. The compartment that houses the batteries is located on the bottom of the camera. There is a little switch that releases the cover. After replacing the batteries turn the camera on.
Faulty power switch
If you replace the batteries, and the camera still does not turn on, the power switch may be broken. If the wires that connect the batteries to the power button are broken, the camera won’t turn on. To replace the power button, you can follow our guide here.
Memory on camera is full
Take a picture, a message pops up on the display saying that the camera is full.
Delete unwanted photos
Most cameras have a limited amount of space to store pictures. If you have filled up all the space with pictures you will not be able to take any more. By deleting pictures, you will gain space. To delete pictures, go to the menu and follow the steps to delete the desired pictures.
Insert new memory card
Memory cards provide additional storage for photos and videos. Turn the camera over. On the bottom is the compartment for the batteries. The slot for the memory card is in this compartment as well. Open the compartment. Press the memory card into the slot.
No pictures visible on screen
The camera is on but there is nothing visible on the display.
Check settings for contrast
It is possible that you may have accidently made the screen too dark to see anything. Go into the settings of the camera and make sure that the contrast is set appropriately.
Replace the screen
If the camera was dropped recently, the screen may be broken. Check for any visible cracks. If visible cracks are found, the screen many need to be replaced. There is currently no repair guide available on iFixit.