Unable to Connect to Bluetooth
Bluetooth is unresponsive to other devices.
Bluetooth Device is Not Recognized
To reset the Bluetooth connection on the Tough XL, hold the Bluetooth button and the action button at the same time for 10 seconds. This will allow the device to reset without disconnecting from the device you’re syncing with.
Audio Cable is Plugged In
Make sure that no audio cables are connected to the speaker. The speakers Bluetooth may not work if there is an audio cable connected.
Your device's motherboard may be defective. You will have to remove the shell of the device and replace a new motherboard for the speaker. Using this guide
Battery is Not Charging When Plugged Into Outlet
Fugoo will not charge battery despite being plugged in.
Make sure that you are using the two prong charger that Fugoo sent with the device. Other chargers may make the device charge at a much slower rate, or not at all.
In this scenario, it might be necessary to replace or fix the charging port. Replacing the charging port will require tools and new parts from Fugoo.
Speaker Not Loud Enough
You have trouble listening to sounds from the speaker.
Volume Set to Low or Mute on Device and Speaker
Look at the device (cell phone, laptop, or other Bluetooth device) you have paired to the Fugoo speaker; make sure the volume is turned up on your device. It does not have to be turned all the way up but should be turned up at least 50%. Once volume on paired device is turned up, make sure that the volume on the speaker itself is turned up.
Speakers Needs to Be Reset
Whenever the speaker is abnormally quiet, you should first reset the speaker. Hold the Bluetooth and action buttons, located on top of the speaker, for ten seconds. This resets the speakers' processor, without clearing its pairing list.
Damaged Inner Speaker
Replace the inner speakers entirely. You will have to remove the shell of the device and open the device up to gain access to the smaller speakers within the device. Tweeter Replacement Sub Replacement
Battery is Not Lasting Long Enough
Fugoo power draining when not plugged into an electrical socket.
Your device may have batteries that are old or not working properly. You will have to remove the shell of the device and replace a new battery for the speaker. Using this guide
Plug your Fugoo device into the wall. This may allow the speaker to reset, and the firmware will be able to troubleshoot the problem for you.
Buttons Getting Stuck
Fugoo buttons are not responsive to touch.
In this case, it could be possible that your device needs to be reset. To reset the device, you will either have to hold down the action button or allow it to die completely and then charge it back up.
Remove shell of Tough XL and make sure buttons are making contact with sensors. The case may have to be replaced with a new external case for the speaker. Using this guide