D-Link EBR-2310 Troubleshooting

Router unresponsive with no apparent functioning

The router has been connected to power supply, modem and the computer with functioning internet, and the product is still not responding.

Sometimes incorrect voltage can cause issues with functioning. Using a power supply with a voltage that is too high or low may damage the device. Make sure that you are using an outlet with proper voltage of 120v.

Proper placement of cables is vital for the function of your device. Make sure that you have the cables in the right ports and that they are connected to the proper corresponding ports.

Sometimes the router simply needs to be rebooted for top performance. Reset the router using the button on the back of the device.

If you have tried all of these solutions, perhaps the motherboard needs to be replaced. Motherboard Replacement Guide

The router appears to work, then stop working, then work again.

The router function in general seems to be inconsistent..

Make sure that the root of the problem is not in the power source that you are using. If this is the issue, choose an alternative outlet to connect to the router.

No internet connection means no working router. Make sure that your computer is connected to internet.

Make sure that the cables are connected properly and are not loose. Unplug the cables and plug them back into the router securely.

Poor ventilation can cause your router to overheat and stop functioning. Place the router in a new position to ensure proper ventilation.

If the D-Link router function is still inconsistent, perhaps there are dust particles clogged in the internal components of the router that need to be removed. Maintenance Guide

Perhaps the motherboard needs to be replaced. Motherboard Replacement Guide

Router appears to be on, but is not showing up on your computer.

Make sure that your router is properly connected to your computer. Unplug all cables and replug them securely on both ends.

Restart your computer to see if it recognizes your router at start up. Perhaps this is a glitch in your computer, not your device.

This is most likely an issue with computer recognition, but if nothing is showing up, perhaps the motherboard needs to be replaced. Motherboard Replacement Guide

This issue is similar to that of inconsistent router function, but the LED lights are showing abnormal functioning and/or are completely off.

Try resetting the router using the button on the back of the device.

You might need to perform an LED light replacement. LED Light Replacement Guide

Internet connection to your wireless device is lost, with no apparent outside source of interference.

Try resetting the router by use of the button on the back of the device.

Make sure there is not a problem with your power source. Perhaps try using an alternative outlet to boot your device.

If you have performed all of these tasks, you most likely have a faulty motherboard. Motherboard Replacement Guide