Crayons will not melt
You have done everything right and crayons still will not melt.
Device is not plugged in
Before going further, check to see if device is plugged in. If so, continue below.
Device is not turned on
Check to see if device is turned in the ‘on’ position. If so, continue below.
Lightbulb is burned out
Check to see if light bulb is burned out. Click here to check light bulb and replace if necessary.
Lid will not lock
You close the lid, but it does not lock into place while crayons are melting.
White plastic arm inside control box is broken or out of place
To see if this is the cause, click here. If white plastic arm is in fine working order, continue reading below.
Clear plastic sliding lock mechanism on underside of gray portion of the device (next to the metal vent) is out of place or broken
To see if sliding lock mechanism is not functioning properly, click here.
Metal melting tray will not flip up
Check green plastic lifting arm to see if it is working properly. If working properly, continue reading.
Green plastic lifting arm is sticking
Click here to find information regarding cleaning and general maintenance for this device.