Asus X751MA-DH01TQ Troubleshooting
This troubleshooting page will help you diagnose problems with the Asus X751MA-DH01TQ.
Touch Pad does not work
Your screen is on and lit up and when you try to move your cursor by moving your finger on the touch pad, it does not move.
Touch pad Disabled
There is a key on the keyboard that will disable the touch pad on your computer if pressed. So, if your touch pad is not working then click on the touch pad key located above the “7” and the “8” and has an f8 and a picture of a touch pad on the key. After pressing the key once, try your touch pad again to see if it works.
Faulty Touch pad
If you have ensured that the touch pad is not disabled then it is faulty if it still does not work. Click here to be taken to the replacement guide on how to fix this malfunction.
Screen showing no image/distorted image
“Your screen appears to be cracked and nonfunctional”
Screen protector cracked
Check to see if your screen itself is cracked or if it is just your protector. Check the corners of your screen to see if the protector is on. If there is a protector peel it off slowly. If there is not a protector your screen is broken and needs replaced.
If the screen is broken or cracked and not the protector then follow the steps to replacing a broken screen here.
Unresponsive keys on the keyboard
Your Asus X751MA-DH01TQ won't type the letters you press on the keyboard.
Test a new keyboard on another computer to see if the keyboard works if it is a wireless keyboard. If you have a spare keyboard try it on your device to see if the problem lies within the coding of the computer or the physical hardware.
The problem may lie within the devices software if so simply restart your device and test the keyboard once more. Restarting the device may restart the software in the computer and have the keyboard work once again.
Battery won't charge
"Your Asus X751MA-DH01TQ has trouble holding a charge."
Make sure that the charger cord is plugged into both the outlet and the laptop properly. If battery will not charge then your battery's capacity may have declined due to many factors. In this case, it's time to purchase a new battery.
Charging Circuit Not functioning
The charging circuit in the laptop might be failing. The charging circuit is located inside the laptop in the motherboard. When the circuit fails whole motherboard needs to be replaced.
Cord is Damaged
Inspect the charger cord to see if there is any visible damage. If there is any damage, there may be a temporary fix using electrical tape. This shouldn't be a permanent solution. Purchase a new charger for your laptop.
Webcam Not Functioning
"Your Asus X751MA-DH01TQ won't display visual when camera is activated."
Since the webcam is integrated internally to the computer restarting the device may resolve the problem. Restarting a computer reboots the whole system closes all running apps to the original state having the chance to reboot the integrated camera to it's normal state.
Try using a External camera
The camera itself on your device may be fully malfunctioning due to physical damage to the camera itself or a cracked webcam. If you have spare external camera try it on your device to see if it changes the outcome of the device, although if the camera doesn't work with a external add on try going into the devices control panel to reinstall the cameras drivers.